Patient Access Associate 3


Job Identification: 668982
Posting Date: 09/05/2025, 03:29 PM
Job Schedule: Full time
Locations:

Job Description:
Inova Behavioral Health Services - Merrifield is looking for a dedicated Patient Access Associate 3 to join their team. This hybrid role will be full-time, day shift from Monday - Friday between 8:30 a.m. - 5:00 p.m. This role will require you to be onsite 4 days with a remote option 1 day of the week.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

Patient Access Associate 3 Job Responsibilities:

• Responsible for identifying customer needs and fulfilling customer expectations by performing assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability by using available financial counseling tools
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle.

Preferred Qualifications:

• 2 years of remote patient access experience preferred
• Strong attention to detail and ability to work independently
• Proven proficiency in multiple Patient Access functions
• Advanced communication and computer skills

About Us:
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.


To apply, visit https://elar.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/668982/?mode=location







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