Job Summary

Fits, adjusts, repairs, and dispenses eyewear, lenses and related accessories. Orders optical supplies. Meets the qualifications to provide attention, education, and an exceptional patient and customer experience to all Eyewear Center visitors. Performs duties to provide the highest level of patient care, customer service and maximizes patient and customer satisfaction. Position is in a retail and sales setting, requiring personal interactions with patients and customers on a daily basis.

Job Duties

• Fits patient for new eyewear.
• Guides patient in choosing frames and lens material, discussing all options with patient.
• Instructs patient in the application and care of prisms and other optical aids.
• Provides patient with a clear and detailed explanation of pricing, payment policy and length of time required to complete order.
• Verifies and inspects all orders for completeness and accuracy involving prescription, style, size, and condition prior to dispensing.
• Contact patient when order is ready for pick up and provide scheduled pick up time. Adjusts and dispenses eyewear and lenses to patient and customer's satisfaction.
• Orders glasses, lenses, frame parts, visual aids, optical supplies, and departmental supplies.
• Examines glasses that need to be repaired and discusses repair options, including any costs of repairs.
• Answers telephone in a professional manner, returns patient calls in a timely manner.
• Manually prepares cash and receipts for daily bank and charge deposits. Electronically reconciles the deposit.
• Conducts thorough patient teaching and education encompassing the care, handling, hygiene, insertion and removal of contact lens.
• Orders, handles patient payment for lenses as needed.
• Checks ordered contact lens to assure they match the patient prescription.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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