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Posted: 08-Oct-25
Location: Durham, North Carolina
Categories:
Internal Number: 260225
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Work arrangement
Blood Cancer Center
2400 Pratt Streeet
Durham, NC 27705
This is a hybrid position with 3-4 days onsite per week, meeting patients in clinic and supporting the careteam and 1-2 days remote per week following up with patients via phone and video.
Job Overview:
The Patient Resource Navigator provides navigation services to Blood Cancer patients with identified barriers. Navigation services include identifying and addressing barriers and connecting patients to available resources both in-house and within the community. The Patient Resource Navigator focuses on identifying and mitigating concrete barriers to care (transportation, lodging, system barriers etc.) that may be limiting patients' ability to participate in their treatment. This Navigator role is crucial to support both Bone Marrow Transplant and Hem-onc patients with identifying and completing financial assistance grants, helping patients navigate lodging and transportation assistance programs, as well as supporting the transition of Hem treatment regimen patients from inpatient to outpatient and reducing hospital days. This role works very closely with the Social Work team.
Responsibilities:
- Assess patient barriers that may be impacting patients' ability to participate in their treatment such as low health literacy, lack of understanding of diagnosis/treatment, psychosocial concerns, family/lack of support system, financial, housing/lodging concerns, transportation concerns, work concerns, language concerns, and nutrition/food insecurity concerns
- Provide navigation services, guidance, and appropriate referrals face-to-face or via telephone
- Perform a range of non-clinical care management functions (transportation and lodging coordination, outreach & research of available grant assistance programs, community resource assistance)
- Navigate all patient referrals for concrete barriers through the healthcare system (priority areas include lodging and transportation). Utilize critical thinking skills to anticipate potential barriers and proactively work to address them
- Organize, gather, prioritize, and integrate resources from various sources to provide comprehensive support
- Interface with external organizations, as appropriate, to ensure cooperative efforts are enhanced and available resources are utilized; help patients navigate completion of financial assistance grants
- Support clinical team with social determinant of health assessments and lodging and transportation support for priority Hem Treatment Regimen patients who we are transitioning from Inpatient to Outpatient care
- Demonstrate an understanding of the larger, more complex issues of public health and their relationship to cancer care and patient outcomes
Patient Population:
All Blood Cancer Center patients (including Bone Marrow Transplant and Hem-Onc) needing assistance with concrete barriers, partnering closely with the Social Work and clinical team to identify and assess the patients with the greatest barriers to care.
Education
High school education or equivalent.
Experience
Two years of administrative support experience with increasing variety and/or complexity. Preferred two years of postsecondary education with three years of experience.
BS Social Work preferred. This is a patient-facing role, with strong organizational ability to manage multiple patients and different requests coming from the Social Work team. Epic experience a plus. Healthcare and oncology experience is a plus.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
- In-depth knowledge of department policies, procedures, and goals as well as administrative support in completing complex tasks.
- High knowledge and skill set of all parts of the Microsoft Suite programs and other office tools. (Office, word, Excel, PowerPoint, etc.)
- Experience using SAP and submitting purchase orders.
- Capability to coordinate and handle very busy executive Outlook calendars.
- Experience in meeting material management and production of executive-level minutes.
- Ability to juggle multiple tasks and meet demanding deadlines. Must be self-direct and able to take initiative.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.