Los Angeles, California
Mishawaka, Indiana
Salem, Virginia
Martinsburg, West Virginia
Wilkes-Barre, Pennsylvania
State College, Pennsylvania
Danville, Pennsylvania
Wilmington, Delaware
Lewes, Delaware
?Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy
?Resolves Service Now Incidents and Tasks related to scheduling and template build
?Provides end user support for all UNC owned and managed clinics along with Community Connects
Template Optimization
?Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
?Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.
?Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback
?Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.
Other Information
Other information:
Education Requirements:
? Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
? No licensure or certification required.
Professional Experience Requirements:
? If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
? If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
? If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:
Preferred Attributes:
·Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint