All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support

Our promise to you:

Joining UChicago Medicine AdventHealth Hinsdale is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth Hinsdale is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 2nd Shift; 11:30am to 8pm and every other weekend

Location: 120 North Oak Street, Hinsdale, IL 60521

The role you'll contribute:

AdventHealth switchboard operators compassionately service an average of 95,000 calls per month for 8 hospitals in a 24/7 environment and provides support upon request for multiple CFD-S standalone facilities. Operators frequently engage in essential communications with hospital leaders, physicians, clinical staff and security. Accountable to communicate vital information to maintain the safest environment for patients and employees. Critical responsibilities to learn and communicate up to 15 emergency codes which may include contacting a 911 operator. Make accurate overhead page announcements and send emergent mass communication text messages timely. Is the first point of contact for initiation of Code Blue & Rapid Response Team response. Numerous hours are covered with the single operator on shift being accountable for responding immediately and expertly to emergent and life threating situations. Contacts after-hours on-call staff and coordinates response to patient care request. Valuable qualities the switchboard operator utilizes is their knowledge, hospital experience and sound judgement towards quick and appropriate action in situations that impact patient and employee safety. Maintains flexibility in work schedule and performs tasks to meet the needs of CFD-S Operator Services. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.
• Maintains a courteous and professional manner when answering calls.
• Demonstrates skill and proficiency when executing overhead announcements
• Updates and maintains all on call lists for staff when notified of changes.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Demonstrates communication skills appropriate for interactions with adolescent, adult, and geriatric callers, using service standards and service recovery techniques.
• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.
• Provides excellent customer service and maintains respectful relationships with all stakeholders.
• Other duties as assigned.

Qualifications

The expertise and experience you'll need to succeed :

• High School Grad or Equiv Required
• One or more years of Work Experience Preferred
• Ability to read, speak, listen, receive, understand, and disseminate communications effectively
• Competent knowledge in standard computer applications with an ability to type 30 wpm
• Capable of learning and retaining a vast amount of information including clinical terminology
• Adept in multi-tasking in a high volume and fast paced environment
• Ability to work independently and to apply logical and safe decision making in communicating critical situations
• Embraces learning and adapting to frequent changes to data used to direct and manage calls
• Maintains calm and courteous composure when dealing with emergencies or dissatisfied callers
• Strong independent worker, critical thinking, and good judgement qualities
• Bilingual skills

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Operations

Organization: UChicago Medicine AdventHealth Great Lakes

Schedule: Full-time

Shift: 1 - Day

Req ID: 25037888

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.