Responsible for the management of the end-user computing and mobile device infrastructure, aligning the delivery of technical services to ensure a reliable and secure computing environment across all WakeMed locations. This includes design, acquisition, implementation, maintenance, and second/third-tier support of end-user computing resources. Manages a multi-disciplinary team of engineers/technicians; provide technical guidance and direction; manage staff development, training, and performance. Oversee and assist with the configuration, testing, and maintenance of client desktop computing hardware, software, peripherals, and mobile device management environment; design system images and manage the imaging process for standardized configuration of WakeMed computers. Designs and implements new methods and technologies to improve the efficiency of supporting the end-user infrastructure; ensure proper adherence to software standards, versioning, patching, endpoint protection and attestation. Partners with IS leaders, internal departments and stakeholders, and external parties to ensure an efficient flow of operations and responsive, high quality, client care; provide second and third-tier technical support assistance as needed; concisely and effectively document issues in the service desk application software to facilitate resolution and maintain user satisfaction. Proactively plans for and implements the lifecycle management of end-user computing resources including vendor relationships, acquisition, inventory, and decommissioning. Oversee the upkeep and maintenance of an inventory asset management system and other processes/systems necessary for the delivery of high-quality support services. Manages software licenses, contracts, license keys, and renewals. Manages specific applications in support of end-user computing including, but not limited to, asset and ticket tracking, antivirus, and software deployment. Provides project management for software, hardware and new endpoint technology implementations; prepares project plans which include scope analysis, tasks, timelines and resource identification. Manages/supports Virtual Desktop Infrastructure (VDI) instances and continual updates to support end-user requirements. Manages/supports WakeMed's Printing infrastructure. Leads the development and implementation of desktop/endpoint security policies procedures. Provides excellent customer service to all members of the WakeMed community to maintain and improve user satisfaction.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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