Full Time

40 Hours/Week

Monday-Friday, 7:30am-4:00pm

On-Call Rotation for Weekends/Holidays

Onsite

Summary:

The Senior Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software at an elevated level above the Desktop Support Analyst through additional responsibilities involving project level work and special assignments. 

Responsibilities:

1. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
2. Configure, deploy, maintain, troubleshoot and support approved Software
3. Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
4. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
5. Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
6. Support and enforce information service department (ISD) policies.
7. Travel to regional locations to perform tasks related to core duties
8. Provide outstanding customer service to all levels of the origination
9. Support Office 365 and related applications
10. Support re-active and pro-active refresh of computing devices on an annual basis
11. Interface with approved Akron Children's vendors as required
12. Participate as a desktop support representative in IS project work
13. Serve as an escalation point for the desktop support team and to represent the desktop support team
14. Work with other departments at Akron Children's as required to troubleshoot and resolve issues (local or global)
15. Any other duties as assigned.

Other information:

Full Time

FTE: 1.000000

About Akron Children's

More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room. The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children. We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need. No matter which of our locations you choose, you’ll see that when you give the most, you get more—...support, rewards and satisfaction. CAREER OPPORTUNITIES: It’s making the most of your days. Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures. Visit us and see why it’s more than just a place to work. It’s a family. Apply today at careers.akronchildrens.org.

Show more

Show less

Connections working at Akron Children's