Durham, North Carolina
Nashville, Tennessee
Wyoming
North Carolina
Great Falls, Montana
Posted: 13-Sep-25
Location: Mooresville, North Carolina
Categories:
Internal Number: 256442
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health's four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Occ Summary
This position collaborates with healthcare provi ders by performing avariety of clerical duties to support patient care. Duties includegreeting patients and visitors, answering the telephone, responding topatient's requests, accessing the electronic medical recor d(EMR),scheduling appointments and providing general clerical support as neededby the department. This position will consistently exhibits excel lentcustomer service skills.
Work Performed
Answer pa tient signals and relay request to appropriate individual.Place calls fo r consultations as neededUnderstand and is able to use the manual back u p system as needed.Assemble and maintain patient charts from admission t hrough dischargePrepare and upload paper documents into the electronic m edical record(EMR).Navigate electronic medical record, access patient in formation, generatereports, schedule appointments and manage task list.U se available technology to request and coordinate patient transport.Assi gn nursing staff to communication systems.Assist in reviewing clerical d uties and responsibilities with new staffmembers.Order supplies for the unit; maintain inventory and replenish asnecessary.Copy, file, mail and/ or distribute materials as appropriate.Maintain records as required by t he unit (i.e. time sheets, continuingeducation information, etc.).Schedu le maintenance in automated schedule system as directed by NurseManager or designeeGenerate reports as directed by Nurse Manager or designee (Ex ample:compliance)Participate in review of activities and processes for a rea of work.Assists in implementing changes to effect continual improvem ent inservices provided; and complies with regulatory and legal requirem ents.Exhibit professional communication skill when answering the telepho neand interacting with patients, visitors and other staff members.Round and greet patients each shift and explain their role.Greets patients, vi sitors, physicians and employees in a pleasant mannerand refers to appro priate areas as needed.Answers phones, screens and refers calls as appro priate, deliversmessages and provides information to patients, visitors and personnelupon request.Assist unit management in tracking inventory, stocking issues andmaintaining adequatepatient care supplies.Perform ot her related duties incidental to the work described herein.
Knowledge, Skills and Abilities
Knowledge of HIS procedures and o f manual procedures when the system isdown.Successful completion of TJC andother regulatory/designatedrequirements within the probationary peri od.Knowledge and understanding of telephone etiquette.Knowledge of gener al clerical practices and procedures.Knowledge of spelling and medical t erminology.Ability to apply specific departmental rules and regulations relating toverifying, processing and maintaining records and forms.Abili ty to organize and set priorities.Ability to operate computer terminal a nd other office equipment.Ability to write legibly.Ability to understand andfollow oral and written instructions.Ability to deal tactfully and courteously with the public. Ability toestablish and maintain effective relationships with other personnel.
Level Characteristics
N/A
Minimum Qualifications
Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation,national origin, race, religion, sex, sexual orie ntation,or veteran status.
Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.
E ducation
Graduation from high school or GED; or an equivalent co mbination ofrelated education and experience
Experience
Six (6) months of work experience related to customer service
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.