Overview

Schedule: Monday-Friday, 7:30 AM or 8:30 AM start time
Location: Neuroscience Center
Department: Otolaryngology

Position Summary

This role supports the Otolaryngology Department by facilitating smooth patient flow from entry to destination in a timely, accurate, and professional manner. Responsibilities include gathering financial and demographic information to ensure accurate records, scheduling appointments, and supporting optimal reimbursement and clinical outcomes.

Key Responsibilities

• Greet and direct patients and visitors appropriately

• Schedule appointments and interview patients to collect medical and insurance information

• Explain departmental and hospital policies, including charges

• Validate and enter charges into appropriate systems

• Collect necessary payments

• Answer incoming calls and provide accurate information or direction

Qualifications

• Education: High School Diploma or GED required

• Experience: Prior experience in a healthcare setting preferred

• Skills & Knowledge:

  • Ability to learn and retain medical coding (ICD-10, CPT preferred)

  • Understanding of insurance information and clinical practices

  • Familiarity with medical terminology preferred

  • Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)