AdventHealth Information Technology

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days M-F 8am to 4pm (2nd Shift available M-F 3pm-11pm)

Location: AdventHealth Orlando 601 East Rollins Street, Orlando, FL 32803

The role you'll contribute:

The Associate Enterprise Imaging Administrator is primarily responsible for basic level onsite Picture Archiving Communications Systems (PACS) support for AdventHealth Radiology and Cardiology imaging applications and hardware equipment. The Associate Imaging Administrator is required to report onsite at their associated AdventHealth facilities, work throughout the duration of their shift, and is responsible for promptly resolving PACS incidents and requests via the ServiceNow ticketing system while adhering to the organization's established service level agreements (SLAs). Additionally, this role acts as an Information Technology resource to all imaging clinical staff, Radiologists, and Cardiologists and supports the department with day-to-day technology incidents & requests which include but not limited to: ServiceNow tickets, imaging workflow build & configuration, voice dictation & reporting, modality configuration & connectivity, diagnostic equipment, participation of project tasks, archiving, prefetching, new initiatives, and other related imaging systems and components. As part of AdventHealth's mission and service standards, the Associate Imaging Administrator participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Provides onsite PACS support for radiology and cardiology imaging applications and hardware equipment.
• Resolves PACS incidents and requests via the ServiceNow ticketing system while adhering to established service level agreements (SLAs).
• Acts as an Information Technology resource to imaging clinical staff, supporting day-to-day technology incidents and requests.
• Supports imaging workflow build and configuration, voice dictation and reporting, modality configuration and connectivity, and diagnostic equipment.
• Participates in project tasks, archiving, prefetching, new initiatives, and other related imaging systems and components.
• Diagnoses, troubleshoots, and resolves PACS incidents and requests.
• Adheres to established service level agreements (SLAs) and ticket processing guidelines.
• Serves as an Information Technology resource between imaging clinical staff, Radiologists, Cardiologists, and third-party vendors.
• Provides prompt technical support and resolution for all Enterprise Imaging systems.
• Engages with AIT resources, third-party vendors, and clinical staff to diagnose, troubleshoot, and resolve issues with PACS diagnostic stations/scanners and modality & imaging network connectivity.
• Performs routine system and preventive maintenance, testing, and installations on PACS applications and hardware equipment.
• Supports the daily operation of imaging departments.

Qualifications

The expertise and experience you'll need to succeed:

• Associate in Healthcare, Business, IT, or related field Preferred or
• Bachelor's in Healthcare, Business, IT, or related field Preferred
• 1 Work Experience Required
• Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff and vendors
• Basic level of knowledge & understanding in a clinical informatics environment
• Strong analytical, organizational, technical, & project management skills
• Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision
• AGFA/Siemens/GE/Hologic/Nuance/3D Reconstruction
• Information Technology
• EPIC Clinical Systems
• Certified PACS Associate (CPAS) Preferred
• Certified Imaging Informatics Professional (CIIP) Preferred
• Information Technology Infrastructure Library (ITIL) Preferred
• Non-Cert Radiologic Tech Reg (NCT) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID: 25035047

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.