At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

What You’ll Do:

As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

• Accurately register patients by entering demographic and insurance information
• Collect copays and point-of-service payments
• Schedule appointments and assist with follow-up coordination
• Provide exceptional customer service in a fast-paced, high-volume environment
• Serve as a liaison between patients, families, providers, and the care team
• Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

What We’re Looking For:

• A passion for helping others and delivering top-tier service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy clinical setting
• Comfort with computers and electronic health records (EHR)
• Previous experience in healthcare registration, scheduling, or customer service is a plus

Education & Experience:

• High school diploma or equivalent required
• 1 year of customer service or administrative experience preferred
• Healthcare or medical office experience is a bonus

Why WakeMed?

We don’t just care for patients—we care for our team. Here’s what you’ll enjoy:

• Free parking at all campuses
• Health, Dental & Vision Insurance
• 6 free mental health consults through Lyra
• MetLife Pet Insurance
• 403(b) retirement plan
• PDO (covers vacation, sick time & holidays)
• Tuition & Certification Reimbursement
• Childcare partnerships with KinderCare & Bright Horizons
• WakeWell Rewards & wellness programs
• Professional development – we invest in your future
• WakeMed Gives – employee assistance & education support

Ready to Make a Difference?

If you’re passionate about people, detail-oriented, and love being part of a team that’s committed to excellence, we’d love to meet you.

Apply today and help us deliver the WakeWay to every patient, every time.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Not Applicable

1 Year Customer Service Preferred

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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