All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program*

Our promise to you:

Joining Texas Health Huguley - AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Huguley - AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Texas Health Huguley- operates as a joint venture between Texas Health Resources and AdventHealth.

Schedule: Full-Time

Shift: Monday Friday (8:00am 5:00pm)

Location: 2300 Lone Star Road, Mansfield, TX 76063

The community you'll be caring for:

• Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
• Award winning facility and departments including Great Place to Work by Beckers Hospital Review and Gallup.
• Work with the latest technology and top experts including Daisy Award recipients while on our journey to Magnet status and Pathways designated.
• Designated Emergency Center of Excellence recognizing our facility as a high-performing emergency department
• Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.

The role you'll contribute:

The Manager - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth Central Texas. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Manager works closely with the Chief Nursing Officer and the entire executive team in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth Central Texas culture. The Manager is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Manager also identifies insights and actions to continually lead AdventHealth Central Texas toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

• Partners with all leaders to achieve 75th percentile in HCAHP performance
• Recognize it is a partnership between the department and all team members to impact necessary changes to improve HCAHPS scores.
• Partners with inpatient nursing leaders to achieve 90% purposeful hourly rounding and 95% nurse leader rounding
• Manages Initiatives for strategic planning as it relates to Patient Experience and Customer Satisfaction.
• Proactively meets with leaders of departments where trends are identified to create and identify performance improvement actions. Will schedule face to face meetings as necessary with managers.
• Significant interaction with medical staff specific to customer satisfaction training and/or strategy per the instruction and direction of the CNO/CMO.
• Establish and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with: * Patients * Guests * Medical staff * The public * Co-workers * External business associates

Qualifications

The expertise and experiences you'll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

Associate's of Nursing with enrollment in Bachelor of Nursing Required

Registered Nurse (RN) Required

EDUCATION AND EXPERIENCE PREFERRED:

• Master's in Business Administration, Nursing or related field Preferred Preferred
• 5 Related Experience Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Nursing

Organization: Texas Health Mansfield

Schedule: Full-time

Shift: 1 - Day

Req ID: 25034457

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.