Working closely with and reporting directly to the Chief Executive Officer (CEO)/Principal Investigator (PI), the COO has overall strategic and operational responsibility for TRIHCI program and services and manages key staff leaders. In conjunction with the CEO and leadership team participates in the development and implementation of the mission, vision and values of the organization, including high quality, patient focused health care. This position will provide daily follow up and direction to the Departmental Directors/Managers and assist in the coordination of activities between Departments and the uniform implementation of policies within the Departments. The incumbent is delegated broad authority to plan for and direct the program staff with wide latitude for the exercise of individual judgment, initiative and decision making. Plans, actions, decisions and accomplishments are in concert with the Chief Executive Officer/ Principal Investigator.
Provides daily oversight of health center operations and direction to Department Directors/Managers.
Streamline overall operations for efficiency, quality, and patient centeredness.
Collaborate with providers and staff towards operational improvements, meeting accreditation and regulatory standards.
In conjunction with the CEO, CFO, Medical Director and members of the leadership team, develop annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes.
Assists CEO and leadership team in new clinical program development, ensuring participatory decision making and appropriate design and implementation.
Works with the Chief Executive Officer (CEO) to advance the organization’s Strategic Plan, the implementation of new services and facility expansions. Supports innovative technology initiatives that aim to enhance the delivery of patient care and create an effective organization.
Assists the CEO with facility expansions, property acquisitions/transactions.
Analyzes, recommends, and implements practices seeking to improve operating performance at various organizational levels. Engages in practice redesign, implementing required changes within the organizational system, policies and procedures, and the workflow processes.
Seeks and evaluates process improvement data, materials, and methods to match specific organizational needs and adapts them to use in the execution of process improvement events.
Presents, facilitates, and leads assigned process improvement events using appropriate team building, team energizing, data analysis, problem solving, and project management methods.
Provides event follow-up to monitor the progress of planned improvement implementation to ensure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.
Coordinates with related departments and functions to ensure appropriate information flow and understanding of overall process improvement direction. Work side by side with the leadership team in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
Develops a talented and motivated staff by ensuring engagement and satisfaction, while ensuring optimal efficiency and accountability.
Provides the Chief Executive Officer/Principal Investigator with regular and systematic reports on program implementation and management concerns for review and finalization.
Oversees the development and implementation of internal policy and procedure manuals.
Assists Department Directors/Managers in the acquisition of resources necessary to efficiently and effectively achieve objectives.
Provides liaison between the CEO/PI and Department Directors/Managers.
Provides staff support to regularly scheduled inter-Departmental meetings.
Oversees the development and distribution of a historically accurate record of all regularly scheduled inter-Departmental meetings.
Assures compliance with all contract and grant objectives and deliverables resulting from private, local, state and federal agreements.
Managing, supporting and implementation of grant requirements for the organization.
Monitor paperwork and other related documents connected with grant-funded programs.
In the absence of the CEO/PI, the COO will be responsible for carrying out day-to-day operation requirements.
MEDICAL DIRECTORUnder the direction of the Chief Executive Officer, the Medical Director coordinates relative administration procedures and is the primary point of contact for the examination, diagnosis, and medical prevention/ treatment/education of for a full range of patients at TRIHCI. In this capacity, the Medical Director performs his/her duties with professionalism, compassion, and sound judgment to partner with TRIHCI's patients to improve their health status and quality of life. While serving in a supervisory capacity, the Medical Director does function to directly oversee the medical practice of mid-level providers and clinic physicians and work closely with the Director of Clinical Services to ensure the quality of medical services provided. The Medical Director is also required to serve as the Clinical Laboratory Director. The Medical Director must be able to communicate well and be able to establish rapport with patients and their families, being sensitive to the needs of the Indian community and its cultures, traditions, and values. The Medical Director must be familiar with the objectives of TRIHCI, must maintain genuine enthusiasm for the success of TRIHCI's health ...programs, and consequently exercise a strong sense of stewardship in developing and maintaining community relations.ESSENTIAL DUTIES AND RESPONSIBILITIES:1.Perform and provide primary medical diagnostic, preventative, education, and treatment services at all TRIHCI facilities, and in accordance with applicable policies and standards.2.Initiate thorough patient interviews/medical histories and coordinate appropriate diagnosticand screening tests/examinations.3.Deliver preliminary diagnosis to patients and direct, prescribe, or provide a full treatment regimen, including health education, health maintenance, prescription medications, and follow up services.4.Prepare, maintain, and update physical and electronic medical records in accordance with sound medical practice guidelines and organizational need.5.Coordinate patient referrals for specialty health care, including coordination with TRIHCI's Contract Health Services department and available telemedicine programs.6.Admit or coordinate the admission of patients to area hospitals as necessary.7.Consult with other medical, mid-level, and nursing providers to ensure effective case management and to address complex or difficult patient issues.INITIALSMEDICAL DIRECTOR/PHYSICIAN POSITION DESCRIPTIONPage 1 ofS 8.Coordinate, supervise, perform, and/or review routine lab work and therapeutic procedures including injections, immunizations, debridement, suture and care of superficial wounds, and other procedures.9.Contribute to the evaluation of clinic programs and quality improvement through participation, development, and implementation of quality improvement initiatives.10.Attend and contribute to all required meetings/consultationsincluding general and medical staff meetings, and all specialized committee meetings.11.Assist clinical staff in monitoring, determining the need for, and ordering medical supplies, equipment, and medications kept onsite.12.Effectively represent TRIHCI by leading and participating in all program reviews by regulatory agencies.13.(IHS, IHP, CHDP, Managed Care system, etc.).14.Ensure all required medical reports are completed in a timely manner, including annual diabetic audits, immunization reports, BOD reports, and other reports.15.Direct, monitor, and contribute to the development of mid-level providers through protocols, policies and procedures, and direct coaching.16.Develop and propose to the CEO, new medical standing orders, policies and guidelines, and treatment protocols as required by leadership or law.Additional Responsibilities may include:1.Carryout special assignments to upgrade clinical quality of care and administration as assigned.2.Perform general medical or administrative duties, within the appropriate scope of work, as needed and assigned.3.Other duties as assigned.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skills, and/or abilities required In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential.functions.KNOWLEDGE, SKILLS, AND ABILITIES1.Must possess broad competency with medical skills and knowledge and be able to effectively apply them in an ambulatory outpatient setting.2.Must possess or be able to obtain specific regulatory knowledge as it pertains to Indian health from entities such as IHS, CRIHB, IHP, and the State of California.3.Must have good communication skills, be able to effectively communicate with diverse populations, and be willing to convey responsibilities to patients.4.Demonstrate the ability to work independently in carrying out assignments while remaining reliable and dependable.5.Possess basic computer and database software operation knowledge and demonstrate a working knowledge of routine office hardware and equipment (e.g. printers, copiers, fax machines, etc.).6.Must demonstrate the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.INITIALSMEDICAL DIRECTOR/PHYSICIAN POSITION DESCRIPTIONPagel of5 7.Possess the ability to organize and follow one's own work schedule (i.e. setting priorities, being available during work hours, and meeting critical deadlines).8.Possess the ability to perform well in group problem-solving situations and use reason even when dealing with highly emotional topics.9.Possess the ability to become knowledgeable of health needs and services provided to the Indian community both on and near the reservation.10.Demonstrate the competency and integrity to maintain the confidentiality of organizational, employee, and client records.11.Possess the ability to deliver effective education, training, and presentations on technical medical subjects to large and/or small groups of various educational and cultural backgrounds.12.Knowledge of causes means of transmission and methods of control of communicable disease, principles and practices of diagnosis and treatment of common medical problems.EDUCATION AND/OR EXPERIENCE:A valid medical degree from an accredited School of Medicine is required for this position.CERTIFICATES, LICENSES, REGISTRATIONSA current California driver's license and a good driving record are required for this position. Current unrestricted medical licensure in the State of California, current BCLS certification, and current DEA and National Provider Identification (NPI)l registration numbers are also required from this position.PREFERRED QUALIFICATIONS AND CONTINGENCIES:1.Two (2) to four (4) years prior supervisory medical experience in an ambulatory healthcare setting; Board certification in a primary care specialty; ACLS and/or PALS certification; and the ability to obtain local hospital admitting privileges are preferred for this position. Knowledge pertaining to AAAHC or JACHO standards for accreditation and patient care also preferred.2.TRIHCI maintains a drug-and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post offer drug test and physical, COVID-19 and TB Test, and verification of each candidate's right to work in the United States.TRIHCI maintains a drug and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post-offer drug test and physical, and TB Test, and verification of each candidate's right to work in the United States.Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage. --- INITIALSMEDICAL DIRECTOR/PHYSICIAN POSITION DESCRIPTION Page3 of5 Physical Work Environment: The description provided here is representative of those conditions in which the Medical Director will be required to perform the essential functions of this position. As stated earlier, reasonable accommodations may be made to enable individuals with disabilities to perform the essential .functions of this position.While performing the duties of this position, the Medical Director is situated in a standard office environment within the health center, where there is little or no exposure to variants in the weather or similar elements. The Medical Director will move throughout the health center to meet with supervisors and co-workers but maintains direct patient/client contact. Consequently, the Medical Director must:1.Possess the mobility to work in a standard office setting (i.e. walk, stand, or sit for extended periods of time);2.Posses the ability to use standard office equipment to write, type, copy, fax, or perform other duties;3.Possess the strength to lift and carry supplies weighing up to 15 lbs. repeatedly and up to 45 lbs. intermittently;4.Possess the visual acuity to read printed materials and a computer screen; and5.Demonstrate hearing and speech capabilities that allow him/her to communicate in person and over the telephone as required;6.Possess the ability to push, bend and/or lift to help patients to/from vehicle, wheelchairs, stretchers, etc., and moving equipment and medical supplies.The clinical setting at TRIHCI is categorized by OSHA as a Blood-borne Pathogen facility. Consequently, there exists the potential for exposure to blood, body fluid/tissue, and infectious wastes. There also exists the potential for exposure to chemicals, biologicals, and toxicants found on-site.Disclaimer:This position description lists the major duties and requirements for the Medical Director/Physician position as established by subject-matter experts at the time of this document's creation. This position may require additional performance of duties and responsibilities beyond those outlined in this document, and thus may require additional sets of knowledge, skills, and abilities not fully articulated herein.
