We are seeking a Bilingual Quality Assurance Specialist for our health coaching programs. This position's primary role will be supporting our diabetes health coaching program for patients taking GLP-1s. English and Spanish fluency is required. 

Certifications: CDCES required

This position will focus on improving the quality of our health coaching engagement through training, support, and collaboration with health advisors. There will also be a focus on monitoring and improving the member experience through avenues other than health coaching.

• Mentor and help develop health advisors coaching skills through one-on-one meetings and specialized training.
• Listen to health coaching calls giving thorough feedback on their strengths and areas for improvement. 
• Develop resources for coaching supervisors to help them work with coaches on common struggles of new and existing health coaches. 
• Engage a small number of members in health coaching to maintain coaching skills and have relevant insight to the coaching experience. 
• Select calls to share with clients in calibration calls then collect and distribute client feedback to coaching staff. 
• Develop project specific training based on feedback from clients or trends noticed in coaching staff's performance. 
• Monitor member feedback to ensure a high level of member satisfaction and intervene when there is a poor member experience. 
• Monitor and review data reports on key performance indicators for critical projects to ensure a high level of member engagement.
• Assist in review and optimization of project specific member facing materials.

Requirements:

• Bilingual fluency in English and Spanish
• CDCES Certification
• Aptitude to learn new technological skills quickly
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously
• Independently motivated with proven ability to follow through on initiatives
• Critical reasoning when evaluating someone's performance in health coaching
• Ability to work with multiple departments in an organization
• Demonstrates a high energy, enthusiastic, motivational training style
• Flexibility to deliver training in all formats: classroom, online, synchronous, asynchronous
• Proven problem-solving and follow up skills, with the ability to develop appropriate resolutions to improve deliverables

About Pack Health

Pack Health is a digital health coaching platform for chronic disease management. We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences. In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs. We are a fast-paced work environment, with ample opportunities for growth. We work hard, have fun, and love what we do. We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others.

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