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Department

Job Summary

Responsible for managing the general activities of multiple assigned areas and/or projects in Ambulatory Care Services (ACS). Provides oversight for ACS sites and services and supports clinical leaders and staff with operations and facility needs. Collaborates with team members, direct manager and clinic program managers and leaders to provide guidance on ACS operations. Participates in multidisciplinary workgroups dedicated to managing and supporting deployment of new initiatives and process improvement. Participates in strategic planning, prepares contracts, conducts process improvement projects, and develops performance standards as assigned. Implements process changes and new initiatives across the organization. Manages external organization partnership, associations and relationships. Partners with nursing leadership, ambulatory leadership, Medical Group leadership, community members and other key partners.

Essential Functions:

Clinic Operations & Facilities Support 50%

• Supports clinic leadership and staff with operations and facility-related needs
• Demonstrates problem-solving skills to arrive at effective solutions.
• Possesses strong interpersonal and negotiation skills to resolve conflicts and direct issues to a positive outcome
• Manages and supports capital improvement and equipment process for annual budget process and during implementation
• Brings to timely and successful completion assigned initiatives and tasks
• Short-term and long-term identification, planning and coordination of physical plant, equipment and information service’s needs
• Submission and tracking of Engineering and Information Services maintenance and repair requests and follow-up

Incident Response 20%

• Provides timely and autonomous response to safety and security incidents, mechanical and electrical disruptions, and other emergencies
• Coordinates with DH departments and outside organizations (DPD, DPS, DFS, vendors/contractors, etc.) to address/resolve issues
• Participates in clinic decision making, communicates ongoing status to manager and others to support department communications and decision making
• Partners with Emergency Management during incidents and to complete after-incident reporting when applicable
• Collaborates with Engineering and other departments on incident prevention in the future
• Complaint resolution support and coordination to assist program managers in effective administrative and operational effectiveness of the patient experience

Facilities and Regulatory Compliance Oversight 15%

• Possesses working knowledge of Joint Commission, Fire/Safety/Security, Environment of Care and other regulatory requirements
• Identifies and addresses issues to maintain a state of continual readiness for clinics and facilities
• Participates in Joint Commission and Environment of Care tracers and follows-up to ensure identified findings are rectified

New Sites and Services Support 15%

• Represents clinic and facility as an on-site expert to ensure success of new sites and services projects
• Complete assigned tasks, participating in stakeholder meetings, and researches regulatory requirements
• Works with Construction, Engineering, and other DH departments to ensure project progresses to a successful outcome

Education:

• Bachelor's Degree Required or
• 4 years of experience in lieu of degree. Required

Work Experience:

• 1-3 years administrative or professional management experience related to planning and development, operational objectives, and policies in a supervisory capacity. Required

Knowledge, Skills and Abilities:

1.    Management of budgets including funding from multiple sources.
2.    Strategic planning involving collaboration with outside agencies and community organizations.
3.    Ability to manage data, documentation and tracking.
4.    Knowledge of and ability to use Microsoft Office applications, including Word, Excel, and PowerPoint.
5.    Knowledge of the healthcare regulatory environment 
 

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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