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Department

Job Summary

Under minimal supervision, responsible for the management and evaluation monitoring of the accuracy and integrity of patient health information and documentation in the electronic legal medical record maximizing quality of care utilized in the storage, retrieval, data abstraction, reporting, payer roster management, and interoperability accessibility ensuring confidentiality of protected/electronic health information. Requires research, reconciliation, and resolution of patient identity issues in the electronic health record and Master Patient Index (MPI). Correction of duplicate medical record numbers, erroneous patient overlays, provider documentation correction, patient amendments, managing regulatory interoperability data and external health exchange information reconciliation/sharing via interface error resolution. Facilitates enterprise education for erroneous patient arrival/documentation correction collaborating with Patient Safety Quality Department and Clinical Educators. Collaborates routinely with Enterprise Compliance Service Department to research and verify suspected Identity Theft. Serves as the SME and only team with security to perform patient medical record merging and contact moves of documentation upon thorough analysis and verification.

Essential Functions:

• Responsible for maintaining patient identity integrity using analytical and investigational skills to coordinate and execute action needed to remediate identity discrepancies. (20%)
• Responsible for monitoring work queues, requests, and resolves enterprise HELP Desk patient identity tickets requiring maintenance in the EHR. (20%)
• Facilitates the chart correction process in the legal medical record for patient safety and quality. Collaborates with end users to ensure appropriate Electronic Health Record (EHR) documentation errors are corrected in a timely manner per regulatory requirements. Serves as the patient identity SME for Patient Access and clinical departments. (20%)
• Improves patient safety and quality by researching and resolving duplicate patient medical record numbers, merging of patient accounts and/or separating documentation in the legal medical record when a patient overlay has been erroneously performed. (20%)
• Conducts validation process and data audits ensuring data accuracy is maintained throughout the EHR documentation capture process. Assists in establishing procedures and best practices for documentation integrity and reconciliation. (10%)
• Performs investigative research to assist with suspectable identity fraud and resolution for the Identity Theft Committee and performs moving of EHR documentation and compiling of correspondence to the victim as required. (10%)

Education:

• Associate's Degree Health Information Technology or related healthcare field of study Required

Work Experience:

• 1-3 years of related experience Required

Knowledge, Skills and Abilities:

• Ability to analyze data and make critical thinking decisions based on information gathered.
• Ability to understand clinical, demographic, payer, and data throughput information to reason and solve problems.
• Strong written and verbal communication skills required; including collaboration with providers as necessary.
• Frequent interaction with providers and hospital/clinical staff will be expected for follow up and training opportunities are identified.
• Proficient in Microsoft Office Suite.
• Knowledge of Electronic Health Record Applications and Health Information Systems.
• Database skills.
• Epic/OnBase knowledge preferred.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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