Summary

The program coordinator is administratively responsible for the Program of General Caregiver Support Services (PGCSS) in the Caregiver Support Program - providing treatment to Veterans and their families/caregivers. The program coordinator may be the sole practitioner in this specialty at the facility and typically provides direct patient care services - oversees the daily operation of the program - develop policies and procedures for program operation - and prepare reports.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f)
• Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE)
• Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited
• A doctoral degree in social work may not be substituted for the master's degree in social work
• Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work
• Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level
• Current state requirements may be found by going tohttp://vaww.va.gov/OHRM/T38Hybrid/
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Social Worker - Program Coordinator - GS-12 Experience: One year of experience equivalent to the GS-11 grade level
• Experience must demonstrate possession of advanced practice skills and judgment - demonstrating progressively more professional competency
• Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship - or equivalent supervised professional experience
• GS 11 assignment: For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and variety and be performed by the incumbent at least 25% of the time
• Program coordinators at the GS12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area - such as but not limited to: Spinal Cord Injury - Homeless Continuum Veteran Program - Hospice and Palliative Care Program - Suicide Prevention Program - Veterans Justice Outreach - Caregiver Support Program and Community Nursing Home Program
• The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area
• The program coordinator oversees the daily operation of the program - develop policies and procedures for program operation - and prepare reports and statistics for facility - VISN - and national use
• They may be responsible for the program's budget - developing and monitoring staff compliance with practice - standards and guidelines on documentation - workload - data entry - ethical practice and service delivery
• The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service
• They may be responsible for - or contribute to - the program's resource and fiscal management - monitoring control points developing the annual budget - operating within that budget - and accounting for appropriated funds
• The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility - VISN - and national use
• They provide 14 leadership - direction - orientation - coaching - in-service training - staff development - and continuing education programs for assigned staff
• They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports - including productivity assessments
• They oversee program operations and evaluations - identifying areas for improvement - gathering relevant data - assessing the data - developing and implementing ideas for improvement and evaluating efficacy of improvement efforts
• Social Worker - Program Coordinator - GS-12 Licensure/Certification: Individuals assigned as social worker - program coordinator must be licensed or certified at the advanced practice level - and must be able to provide supervision for licensure
• Social Worker - Program Coordinator - GS-12 Demonstrated Knowledge - Skills - and Abilities (KSAs): In addition to the experience and licensure above - the candidate must demonstrate all of the following KSAs: Knowledge of program coordination and administration which includes consultation - negotiation - and monitoring
• Knowledge and ability to write policies - procedures - and/or practice guidelines for the program
• Ability to supervise multidisciplinary staff assigned to the program
• Skill in organizing work - setting priorities - meeting multiple deadlines - and evaluating assigned program area(s)
• Ability to provide training - orientation - and guidance within clinical practice
• Preferred Experience: Experience working with veterans and/or geriatric populations
• Experience facilitating groups and coaching individuals
• Experience with case management
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: Must be in overall good health - able to sit at a desk working at a computer - engage in light to moderate physical activity including sitting - walking - bending - and carrying supplies
• Social Worker must be able to perform primarily light and sedentary duties with occasionally moderate physical demands - exercise patience - and control emotions - with reasonable accommodation - if necessary - without endangering the health and safety of the social worker or others
• This position requires a valid state driver's license and local travel to provide community-based care to Veterans
• The position requires significant travel in the community - through use of a government vehicle or other individual arrangements - to meet with representatives/stakeholders who provide assistance and support to Veterans in clinics - medical centers - Community Clinics - etc
• This position also requires close visual acuity to perform an activity such as: preparing and analyzing data and figures
• transcribing
• viewing a computer terminal
• extensive reading
• and repetitive motions of the wrists - hands - and/or fingers.

Duties

• VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_U Total Rewards of a Allied Health Professional Develops and establishes linkages and collaborate on VA Caregiver Support efforts with community healthcare and social service agencies
• Provide referral to VA WCHCS medical and mental health treatment and to other VA services - including VA benefits - as well as community-based social services and other non-VA entitlement programs Provide referral or consults - or in some cases direct admission - of a Veteran to other VA programs including - but not limited to the Community Residential Care Program - Respite Program - Community Health Care Coordination Program - hospice - Home Based Primary Care - telehealth - and Community Nursing Home Program
• Serves as a liaison between the VA WCHCS and community agencies
• Participates in caregiver support activities in the local community and state to promote and recognize the role of the caregiver
• Invites state and community caregiver related agencies to participate on the local VA Caregiver Support Advisory Board Provides outreach presentations to community social service agencies - military Guard and Reserve units - Veteran Service Organizations - and other groups on VA Caregiver benefits - programs - and services
• Promotes the VA Caregiver Support Program in coordination with the VA WCHCS Public Affairs Officer through interviews with local print - voice - and television media Serves as the major consultant for information on negotiating the complex processes caregivers - Veterans and families encounter when interacting with government and community agencies
• Stays abreast of current federal and state legislation directed at assisting caregivers to continue providing in an environment that is safe for both themselves and the Veteran Develops and foster relationships with community partners to assist with system navigation - maintain collaboration and coordinate services
• Provides consultation - guidance - and expertise to community organizations regarding Veteran caregiver-specific issues and needs
• Serves on committees - work groups - and task forces at VAWCHCS - the VISN 19 - national level - and/or in the community - as approved by their supervisor
• Conducts caregiver and family clinical interventions to facilitate the identification of caregiver stress - psychiatric illness - emotional distress - and social needs as treatment issues
• Maintains a knowledge base of current theory and treatment modalities by reading professional journals - attending conferences - clinic seminars and teleconferences - and materials distributed through VA and private sector sources Advises and collaborate with interdisciplinary teams throughout VA WCHCS on caregiver issues
• Creates educational tools - develop programs - and implement training focused on specific caregiver needs
• Provides education and in-service training to VA WCHCS employees - Veterans - families - and caregiver
• Provides ongoing consultation and support to colleagues regarding caregiver support
• Collaborates with the VA Patient Aligned Care Team (PACT) - mental health and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues
• Establishes and maintains ongoing education programs for Veterans - community agencies - students - and staff - to facilitate understanding of social work interventions specific to the Caregiver Support Program Work Schedule: Monday-Friday 8 am to 4:30 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This position is authorized for telework - situational (ad hoc) and has NOT been authorized as virtual or remote
• Location negotiable may be discussed during the interview process to meet the Return To Office requirement
• Virtual: This is not a virtual position
• Functional Statement #: 56729-O Permanent Change of Station (PCS): Not Authorized