Summary:

Responsible for overseeing the daily operations of assigned areas. Assist the Patient Access Director in maintaining department reports. Assists in all areas as needed. Also, coordinate the functions of the following admission areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors, and Customer Service. Responsible for ensuring staff are trained and performance objectives are met. Creates and maintains Associate work schedules and manages time off for the team.

Responsibilities:

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, ER, and Day Surgery registrations.
• Assures criteria for Medicare/Medicaid, Champus, and other third-party payors are met by physician orders on all outpatient, observation, and Inpatient admissions.
• Ensure documentation is complete and accurate for patient medical records, including data entered in the hospital computer system or other mediums for patient information.
• Ensure point-of-service (POS) collections for assigned areas meet established goals.
• Strive to create an atmosphere that fosters excellent patient satisfaction.
• Strive to create an atmosphere that fosters excellent Associate satisfaction.
• Strive to create an atmosphere that fosters excellent physician satisfaction.
• Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
• Review Associate performance for recognition, evaluation, coaching, training, and correction as needed. Ensure errors are corrected timely manner and feedback/training is provided to Associates for improvement.
• Ensure Associates receive timely communication of information, expectations, and upcoming changes, and seek their input.
• Ensure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
• Insure insurance verification is performed and precertification's are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
• Insure patient safety goals are met, including correct information listed for each account worked in the hospital computer systems.
• Conduct periodic audits of department performance, as assigned. Report audit findings to the defined recipient.
• Conduct petty cash audits monthly and insure adequate petty cash is on-hand for daily operations.
• Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
• Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
• Insure Associates have equipment and supplies to perform assigned duties.
• Various other duties necessary to achieve department and facility objectives. 

Requirements:

• High School Diploma

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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