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Department

Job Summary

Under minimal supervision releases and copies medical records for outside agencies, patients, courts etc. in an established process and procedure, following state and federal laws for legal release of health information. Audits the medical record to ensure completeness and legibility. Pulls medical charts to prepare clinical lines. Files loose paperwork daily and accurately. Maintains the four-part chart accurately. Duties include release of information for medical record requests and answering customer questions via telephone. Provides administrative assistance to the Denver Sheriff Health Services Unit. Maintains a high level of Confidentiality, and a professional relationship with Denver Sheriff Health Service's staff, along with Denver Health.

The Correctional Care staff provides care at either Downtown Detention Center or the Denver County Jail. These environments have a higher level of clinical acuity and environmental hazard than inpatient and ambulatory settings based on the nature of the facility. The detention centers employ a high level of security, which impacts daily working conditions, including both personal and institutional safety and clinical operations. Environmental awareness, critical thinking, and decisive, decision-making skills are required in the correctional care setting.

Essential Functions:

• Health Information Requests
  • Receipt and processing of health information requests on a daily basis. Including preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested.
  • Working with other facilities for exchange of health information.
  • Processes request and or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional care facilities, patients, medical facilities, government and entities.
  • Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records
  • Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released.
  • Prepares risk management and ligation releases.
  • Creates new charts or order charts from other locations as needed. Duties include preparing patient’s charts for copying, ensuring charts are scanned in/out to correct location in tracking system following standard procedures.
  (45%)
• Auditing and Document Review
  • Performs audits, purges shelves when charts exceed capacity. Prior to sending charts to warehouse ensure completeness.
  • Reviews each document for accuracy. Detects and corrects chart misfiles.
  • Analysis of health records. Assembled health records are analyzed for deficiencies as defined by state and federal HIM record requirements, and hospital polices. Deficiencies are tagged for completion.
  • Perform audits of the release of information log and completed ROI’s.
  (25%)
• Transferring Records
  • Ensure proper protocols for patient transfers are followed for continuum of care. Coordinate with Health Services Staff and Denver Sheriff’s Department to ensure proper documentation on each transfer.
  (20%)
• Customer Service
  • Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers, and other correctional care facilities.
  (10%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years Two years of clerical experience. A combination of appropriate education and experience may be substituted for the minimum experience requirement. Required

Knowledge, Skills and Abilities:

• Ability to interact well with customers.
• Self motivated, multitasker, detailed oriented.
• Excellent written and verbal communication skills.
• Knowledge of terminal-digit filling systems sufficient to maintain records.
• Knowledge of release of information.
• Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
• Knowledge in the applications of the following: medical record imaging, Microsoft Outlook, and Microsoft Excel.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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