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Neurosurgery Patient Care Coordinator/Surgery Scheduler
UCLA
Application
Details
Posted: 07-Oct-25
Location: Los Angeles, California
Categories:
Admin / Clerical
Internal Number: 149333532
Description
The Administrative Assistant III will act in a diversified position within the Department of Neurosurgery, Spine Program in the David Geffen School of Medicine. This individual will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the department. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons office is in the highest need of assistance. You will work as an assistant in an administrative setting. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families.
Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, coordinate scheduling and management of patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider’s request. Other projects and administrative tasks will be assigned on an as needed basis.
Salary Range: $30.36 - $43.49/Hourly
QualificationsRequired:
High degree of adaptability.
Comfortable with changing workflows
Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressure of deadlines, and/or
Demonstrated basic knowledge of physician office
policies and procedures.
Ability to establish and maintain cooperative
and collaborative working relationship with medical, nursing and administrative
personnel.
Ability to accept ambiguous circumstances and
take action where answers to a problem are not readily apparent.
Skill in working independently and following
through on assignments with minimal direction.
Working knowledge of patient related policies
and procedures, as well as a thorough understanding of the University system.
Familiarity
with physician office billing procedures.
Verbal and composition skills to convey detailed
medical information.
Working knowledge of PC including the following
software: Microsoft Word, Microsoft
Outlook, Excel, Windows.
Ability to speak on a one to one basis with
persons of various social, economic, and cultural backgrounds to obtain
information and explain procedures.
Ability to perform with frequent interruptions.
Ability
to prioritize workload when faced with changing deadlines.
Ability to make independent decisions.
Requires flexibility and conscientiousness.
Ability to handle various supervisors and be receptive to an unpredictable work schedule.
Ability to triage incoming
calls with efficiency.
Ability to handle variable Neurosurgeons calendars.
Requires
responsibility of checking in nightly for next day’s assignment.
Preferred:
Knowledge of University forms and procedures.
Knowledge of neurosurgical medical terminology
to communicate effectively with physicians, nurses and other members of the
health care community. Current
knowledge of neurosurgical diagnosis, treatments, and terminology.
Knowledge of University’s Electronic Medical
Record System.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.