Summary:

Knowledge of the health system and has the ability to schedule outpatient services offered by the health system. Strives to schedule appropriately, keeping location instructions, patient demographics, and insurance requirements in mind. Able to professionally communicate directly with patients and families, physicians, nurses, and departments to ensure the best outcome of all patient services offered and scheduled. The employee must adhere to all employee codes of conduct to ensure their actions are consistent with the mission of CHRISTUS. This position follows departmental productivity and quality control measures as set forth by management.

Responsibilities:

• Monitors work queue activity to ensure timely resolution 
• Documents all activity on the patient account and appropriately documents and gather patient demographic insurance information 
• Participates in staff training to increase understanding of specific payor requirements, scheduling protocols and general functionality 
• Adheres to productivity measures as outlined by management 
• Adheres to quality assurance measures as outlined by management 
• Maintains an understanding scheduling system within the scope of the job performed 
• Schedules patients appropriately based upon location instructions, patient demographics and payor requirements 
• Maintains strict confidentiality 
• Maintains an understanding of payor rules and innetwork insurances for maximum reimbursement for the organization. 
• Responsible for personal safety and maintaining a safe work environment. 
• Make sure that work area is clean and clutter free at all times. 
• Must be able to accurately read payor communication, eligibility and act accordingly. 
• Solving: Must be able to recognize discrepancies and resolve appropriately. 
• Position will be in regular contact with physician offices and have frequent contact with internal imaging departments. 
• This position is responsible using interpreter services whenever needed. 
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control 
• Supports and adheres to CHRISTUS Service Guarantee 
• Other duties as assigned to support Patient Access operations 

Requirements:

A. Education/Skills 

? High School Diploma 

B. Experience 

? One year experience in hospital or clinic setting or a comparable position preferred. 

C. Licenses, Registrations, or Certifications 

? None 

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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