Tennessee Health Link Care Coordinator

At Alliance Healthcare Services (AHS), it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community.

Summary:

The Tennessee Health Link Care Coordinator is responsible for coordinating comprehensive, person-centered care for individuals with behavioral health needs. This role involves working closely with clients, healthcare providers, and community resources to ensure timely access to services, improve health outcomes, and reduce avoidable hospitalizations. The Care Coordinator conducts assessments, develops care plans, monitors progress, and facilitates communication across care teams in alignment with Tennessee Health Link program goals.

Education Requirement:

Bachelor’s Degree or higher in psychology, social work, counseling or health related field

Experience Requirement:

2+ years of working in the medical field; behavioral health preferred

Key Job Responsibilities:

• Tennessee Health Link (THL) Care Coordinator 

o Adhere to the current guidelines set forth by Tennessee Care for THL; following the six (6) service areas

o Coordinates with: medical professionals, clients, families and THL Program Director to provide services.

• Initiate, complete, update and monitor a client’s care plan. (Care plans signed by: care coordinator, client/guardian and licensed clinician)

o Initial plan completed within thirty (30) days

o Review plan every six (6) months; or sooner if needed

• Documentation – complete within forty-eight (48) hours of service delivery

• Productivity – THL Manual describes full obligation designed from TN Care for the THL Care Coordinator position. A few expectations below:

o Case Load – 100-120 unique clients

All clients need to have a minimum of one (1) touch every calendar month

o Daily – touch at least eight (8) unique clients; ten (10) services per day

o Billable – five (5) of eight (8) daily hours to be billable

• Client Support

o Health – educate clients promoting mental and physical health

o Transitional care – provide high touch support in crisis situations

Example: Hospitalization

• Participate in discharge plan

• Develop a protocol to assure timely access to follow-up care

o Client and family support – identify resources to assist clients and family support

• Meetings and in-services – annual trainings mandated for compliance completed on time

Knowledge/Skills/Abilities:

• Proficient in Microsoft Office: Word, Excel and Outlook

• Organized with a strong attention to detail; able to multi-task and prioritize as new work comes in

• Establish and maintain positive working relationships with all clients, AHS employees and community you interact with as an AHS employee.

Supervision Provided by this Job:

None

About Alliance Healthcare Services

Alliance Healthcare Services Promoting Wellness In Our Community For more than 40 years, Alliance has been serving the mental health needs of the Memphis community and beyond. As we’ve grown, our mission hasn’t changed. We're still building wellness in our community – one person, one family at a time. We love our city, the special people who live here and most of all, we love helping those when they need it most. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to more than 22,000 residents of Shelby County and the surrounding areas.

Connections working at Alliance Healthcare Services