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Posted: 03-Oct-25
Location: Los Angeles, California
Categories:
Internal Number: 149295106
Join a fast-paced team in the Department of Ophthalmology's Glaucoma clinic! We’re looking for a proactive and personable individual to help create a seamless and welcoming experience for our patients. Responsibilities include, but are not limited to:
- Answer and triage incoming telephone calls in a professional and timely manner
- Manage patient messages from email or the EMR system
- Register patients and schedule appointments
- Check in/out patients and verify insurance and demographic information
- Process referrals and authorizations
Required:
- Skill in speaking clearly, distinctly, and pleasantly on the telephone to communicate with the public, patients, physicians, and scientists.
- Ability to establish and maintain cooperative working relationship with staff, coworkers and the public, both on the telephone and in person.
- Ability to handle multiple ongoing tasks.
- Skill in prioritizing assignments to complete work in a timely manner.
- Skill in working independently and following through on assignments with minimal direction.
- Ability to write concisely and clearly, with appropriate spelling/
- Ability to perform effectively under conditions of fluctuating workload.
- Ability to use EMR system for scheduling and messaging.
Preferred:
- Understand basic ophthalmic terminology, and is familiar with signs and symptoms of various ophthalmic problems to answer patient questions and request urgent evaluation when indicated
