All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth Central Texas and AdventHealth Rollins Brook is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas and AdventHealth Rollins Brook is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday Friday 9am-5pm

Location: 2201 S CLEAR CREEK RD, Killeen, 76549

The community you'll be caring for:

Located in the heart of Texas, AdventHealth Central Texas and AdventHealth Rollins Brook provide care for the citizens of Bell, Coryell and Lampasas counties.

Both AdventHealth Central Texas and AdventHealth Rollins Brook are committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.

As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you'll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

The value you'll bring to the team:

Manages relationships with clinical partners to ensure open communication between clinical, ancillary, and consumer access departments.

Provides timely and continual coverage of assigned work areas to offer prompt patient service and availability for all clinical partner registration needs.

Provides on-call support as needed.

Contacts insurance companies to verify insurance eligibility and benefits, and determine coverage before scheduled appointments and during or after care for unscheduled patients.

Obtains pre-authorizations from third-party payers and accurately enters required authorization information in the system.

Registers patients for all services by obtaining critical demographic elements and ensuring accuracy.

Performs Medicare compliance reviews, eligibility checks, and completes Medicare Secondary Payer Questionnaires.

Ensures patient accounts are assigned the appropriate payor plans and updates financial assessments, eligibility, and benefits.

Creates accurate estimates to maximize up-front cash collections and advises patients of expected costs, collecting payments or making appropriate payment agreements.

Assists department supervisor with quality audits, mentoring staff, assisting with departmental training, and staff schedules.

Coordinates with case management staff as necessary and ensures patients have logistical information necessary to receive their services.

Documents all conversations with patients and insurance representatives in the appropriate fields.

Actively attends department meetings and promotes positive dialogue within the team.

The expertise and experiences you'll need to succeed :

Minimum qualifications :

High School Grad or Equiv

Preferred Qualifications:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Central Texas

Schedule: Full-time

Shift: 1 - Day

Req ID: 25037610

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.