Job Description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.


Principal Accountabilities:

1. Receives and relays internal and external calls and provides general information according to policies and procedures.
2. Troubleshoots system issues when needed.
3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
4. Operates beeper and paging system to contact hospital personnel and code team.
5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
6. Performs other related duties as assigned.

Qualifications

Required:
1. High School Diploma or equivalent.


Preferred:
1. Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
2. 1 year of experience in Customer Service or in a Call Center.

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For (r) and FORTUNE(r) magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for "Millennials" Great Place to Work(r) and FORTUNE(r) magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work(r) and FORTUNE(r) magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.

About the Team

Job Info