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Posted: 02-Oct-25
Location: Durham, North Carolina
Categories:
Internal Number: 262117
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
Duke South Clinics - 40 Duke Medicine Circle
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative and secretarial duties of a complex and confidential nature in support of departmental or divisional activities and maintain efficiency in organizational operations. Requires critical thinking skillset with the ability to manage multiple priorities and deadlines while working independently to support providers within the Neurology department.
JOB DUTIES AND RESPONSIBILITIES
- Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations. Critical thinking analysis to determine which correspondence to respond to or which to bring to manager's attention based on content of communication and broad knowledge of division/department programs and activities.
General office management: calendar management, travel arrangements, scheduling meetings, general correspondence, and ordering supplies.
Attend meetings to take minutes, provide information and serve as a resource person. Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
- Sort and distribute mail and faxes.
- Submit Employee Travel & Reimbursement expenditures on behalf of providers, insuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines. Bring any questionable expenses to the attention of the Division Administrator and/or Grants and Contracts Administrator.
- Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
- Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
- Submit schedule change requests using Service Now and Q-Genda.
- Reschedule patients that need to be cancelled within 45 days of the clinic date.
- Coordinate urgent appointment requests as directed by the providers.
- Manage schedules for multiple clinic locations.
- Review schedules for errors and address with the appropriate department.
- Coordinate coverage when out of the office.
- Respond to In-basket messages in accordance with departmental protocols.
- Place appointment reminder calls to patients.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
- Concur experience preferred.
- Epic experience preferred.
- Patient scheduling experience preferred.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.