Job Summary

• Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required.

• Verification and Registration of Emergency and Out-patients
  • Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
  • Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
  • Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
  • Notices appropriate personnel of system problems
  • Recognizes the activity of the area and takes the initiative to assist
  • Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
  • Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
  • Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
  • Creates a positive first impression while greeting patients when they present for registration
  • Responsible for quality assurance - reviewing registration data for accuracy and correcting delinquent data
  • Completes all online courses assigned by the Health System and attends department meetings and training sessions
  • Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
  • Offer departmental assistance and informative support to current and newly hired colleagues
• EMERGENCY ROOM REGISTRATIONS
  • Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked
  • Report problems with the system/PC to the Help Desk. Use other registration modules complying with the department's expectations
  • Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
  • Follows Code 99 protocol, updating information, notifying appropriate departments
• DEATH PROTOCOL
  • Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not
• OTHER ASSIGNED DUTIES
  • Checks personnel folders/email daily, corrects registration errors
  • Performs other related duties as assigned.
  • Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.

• EXPERIENCE
  • Insurance/Authorization Verification knowledge
  • 1-3 years of related experience preferred
  • Knowledge of medical terminology a plus
• EDUCATION
  • High school graduate or equivalent.

About Us:

MidHudson Regional Hospital

MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley's most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area's only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.