Full-time, 40 Hours/Week

Monday - Friday, 7am - 3:30pm

Hybrid (Onsite 2-3 Days/Week)

Summary:

Responsible for coordinating and processing the routine & non-routine release of protected health information (PHI) for all purposes; including legal, medical, regulatory, payer, patient/parent/legal guardian and MyChart requests in accordance with Akron Children's policies and guidelines. Responsible for maintaining up-to-date knowledge of all state and federal laws and regulations pertaining to the release of (PHI). Protects patient privacy by maintaining confidentiality in all phases of release of PHI. Provides excellent customer service to all internal and external customers and requesters.

Responsibilities:

1. Processes requests for the release or disclosure of protected health information (PHI) in accordance with state guidelines and HIPAA law to send out documents within a 30-day timeframe per federal regulations.
2. Responds quickly and appropriately to all requestors, assists with filling out paper & electronic forms to request records & provides excellent customer service on the phone and in person.
3. Uploads records to secure portals and other secure sites in a timely manner.
4. Activation of MyChart accounts & processing requests for records to parents & patients via MyChart, e-mail, fax, mail, or in person.
5. Locates and collects electronic and paper records from multiple electronic records systems and calls back paper records from archived storage sources to send a full complete chart upon request.
6. Reviews legal documents to establish appropriate legal guardianship for patients.
7. Certifies records for legal purposes and acts as a subject matter expert within the organization for ROI purposes.
8. Reviews medical charts and enters appropriate information including ICD-10 codes into the state of Ohio Trauma EMS database for all regional traumas.
9. Assists with the training and support of new ROI Specialists as needed.
10. Is responsible for on-call duties to cover after hours, as assigned by management.

Other information:

Technical Expertise

1. Experience in ROI & Health Information Management is preferred.
2. Experience in a healthcare setting and medical terminology is required.
3. Proficiency in MS Office/O365 [Outlook, Excel, Word] and Adobe Acrobat, or similar software is required.
4. Experience working at all levels within an organization is preferred. 
5. Proficient computer skills are required.
6. Thorough knowledge of HIPAA laws and regulations is required.
7. Must have excellent time management, organizational, and communication skills, and be able to multitask.
8. Must demonstrate the ability to work in an independent and task-oriented manner to meet HIPAA deadlines. 

Education and Experience

1. High School Diploma or equivalent is required.
2. Commissioned as Notary Public within 6 months of hire is required.
3. ROI micro-credential certification through AHIMA (within 12 months of hire) is required.
4. Associate degree in HIM or other healthcare related field is preferred.
5. RHIT/RHIA credentials are preferred, experience in HIM accepted in lieu of education.
6. Years of relevant experience: 1-3 years in the healthcare field is required, less may be accepted with RHIT/RHIA (or eligible) education in HIM.

Full Time

FTE: 1.000000

Status: Fixed Hybrid

About Akron Children's

More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room. The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children. We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need. No matter which of our locations you choose, you’ll see that when you give the most, you get more—...support, rewards and satisfaction. CAREER OPPORTUNITIES: It’s making the most of your days. Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures. Visit us and see why it’s more than just a place to work. It’s a family. Apply today at careers.akronchildrens.org.

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