All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Monday- Friday

Job Location : Remote

The role you will contribute:

The Revenue Cycle Automation Developer provides analytical and robotic process automation (Automation) development expertise that will help drive the progress of all Revenue Cycle Automation initiatives. The role will collaborate extensively with peer Automation Developers, Revenue Cycle leaders across the front, middle and back Revenue Cycle, as well as IT teams to provide automation solutions that are aimed to increase revenue, reduce cost, improve accuracy, and improve operational productivity. Under supervision of the Revenue Cycle Automation Senior Manager, the Revenue Cycle Automation Developer will play a principal role in developing and implementing automations. The role involves collaboration with other Process Improvement and Business Support functional areas, including the Revenue Cycle and System SMEs team to justify and prioritize Automation projects; the Quality Audit, Training, and Education team to implement automations with workflows and train citizen developers; the Analytics team to track usage and financial impact of automation implementations. The Automation Developer will actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Adheres to AHS Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you will bring to the team:

• Leads the technical development of Revenue Cycle strategic initiatives involving robotic process automation (Automation) and other Microsoft Power Platform solutions
• Designs and develops complex multi-system and robotic process automations independently and collaboratively with Automation Developer peers
• Collaborates with the Revenue Cycle and System SMEs team to
• understand requirements and data flows and articulate solutions, risks, and challenges
• help identify, evaluate, prioritize, and track automation opportunities across the enterprise by feasibility and potential impact
• develop System Design Document (SDDs)
• Collaborates with the Project Management team and provides Subject Matter Expert (SME) support in automation related projects
• Collaborates with Vendor Management team when exploring new automation vendor opportunities in the market
• Supports the Quality Audit, Training, and Education team during the development of end-user training for operating new automated process flows/platforms
• Partners closely with the Revenue Cycle Analytics and Reporting team to design and create a mechanism to monitor and track Automation bot performance with an ongoing goal to achieve minimal errors and 100% uninterrupted task automation. Resolve and debug automation issues as they arise. Socialize findings with the Revenue Cycle and System SMEs team to help support the respective business case.
• Maintains flexibility by coordinating with key stakeholders to address all product development challenges (may include project management, product/software design and development, user experience design, and business process management (BPM) strategies)
• Provides technical guidance to resources with varying IT experience; participates in design discussions, drives technical Automation integration decisions across corporate and facility based Revenue Cycle teams
• Supports Senior Manager in providing leading practice recommendations for creating and deploying citizen-led Automations into the Enterprise production environment
• Collaborates with Corporate IT Automation team to align governance around Revenue Cycle Automation bot support and maintenance
• Manages and supports the repository of AdventHealth Revenue Cycle Automation bots available to end users for self-service development. Assists with debugging and updating bots and components for use across the organization
• Participates in process reviews to ensure the highest level of process understanding prior to automation and builds the Solution Design Document (SDD) as well as other relevant technical specifications as directed by the team leadership
• Assesses automation opportunities from a technical feasibility perspective and aids Revenue Cycle and System SMEs to prioritize proposed solutions. Actively assists with both high-level and detailed build and implementation timing estimates based on complexity of solution for key Automation business proposals
• Acquires, maintains, and continually increases knowledge around Revenue Cycle Automation integration strategies especially as it relates to new industry standard web development practices, security risks and evolving Corporate Responsibility policies and procedures
• Researches automation opportunities and related market innovation and trends to align AdventHealth with leading Revenue Cycle practices
• Strives towards meeting and exceeding productivity and quality expectations to align performance with assigned roles and responsibilities. Escalates concerns or difficulties in meeting performance expectations in a timely manner for management action

The expertise and experiences you'll need to succeed:

• Bachelors In Business Analytics, Information Management, Computer science or other related discipline Required
• 3 Work Experience Required
• Ability to independently develop and implement robotic process automations
• Advanced working knowledge of MS Power Platform applications (Power Automate, Power apps, Power BI) and best practice usage of built in application connectors
• Mastery of MS Office applications (Word, PowerPoint, Excel, Teams, Outlook) and Database (MS SQL) integration strategies
• Ability to develop and maintain versioning in a virtual machine environment
• Advanced understanding and ability to execute business process management (BPM) techniques
• Excellent analytical, problem-solving, written, and verbal communication skills
• Intermediate knowledge of cross functional Revenue Cycle workflows
• Working knowledge of common Revenue Cycle KPIs and Automation success metrics
• Basic understanding of all relevant EPIC applications
• Ability to communicate and collaborate with teams across the Revenue Cycle with varying technical background
• Advanced working and demonstrable experience in more than one of the following: SQL (T-SQL, PL-SQL or similar) jQuery JavaScript
• Experience with EPIC suite of reporting applications and capabilities
• Experience with enhancing task automation with the use of advanced analytics (AI, ML and NLP) a huge plus
• Solution design and development experience with major Automation vendors
• Deep understanding of full automation lifecycle from design through support

Preferred Qualifications:

• Microsoft Power Platform Fundamentals (MS PL-900) Preferred
• Change Management Certification (PROSCI) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25031577

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.