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Posted: 28-Sep-25
Location: Chapel Hill, North Carolina
Categories:
Internal Number: 9999-INFOR-185755
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Job Summary:
Provides a high level of operational and technical support and serves as team lead in designing, implementing and managing multiple health care system business applications. Functions as primary liaison between technical, operational and clinical managers, users and information systems to facilitate capacity related solutions. Analyzes and implements capacity driven solutions assisting clinical and operational users through optimization of scheduling templates.
Description of Job Responsibilities:
1. Conducts technical/operational analysis for departmental and institutional planning and capacity improvement. Identifies through data analysis, opportunities for improvement in application workflows as it pertains to provider scheduling templates.
2. Documents detailed operational processes and associated application processing. Takes lead in development and implementation of required system enhancements.
3. Evaluates requests and consults in design for new or modified applications, solutions and reports to determine feasibility and compatibility with Epic best practice within the Cadence module. Identifies and recommends solution development for complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate.
4. Responsible for creating and running workflow test scripts to support enhanced functionality and to ensure accuracy of requested system enhancements.
5. Functions as a technical consultant to the health care system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
6. Assists other Epic Core teams with selection and technical evaluation of products and tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
7. May supervise and provide guidance to Business Applications Analysts, Template Optimization Specialists, Clinic Template Coordinators and Access Center Schedulers/Leadership to ensure best practices, standard methodologies and processes are executed.
8. Maintains a high level of customer service and support. Provides business process, application support, and training to system super-users. Analyzes and interprets program or system problems and coordinates resolution. Communicate as necessary with vendors and Information Services to resolve problems.
9. Takes lead and works independently in providing training for users, technical teams and Care Access teammates providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications.
10. Responsible for implementing and leading major system processes and ensuring that the data is accurate before it is released to operational and clinical leaders.
11. Represents the Care Access department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives.
Other Information
Education Requirements:
? Bachelor's degree in Business Administration, Information System Management, Math/Science or related field.
Licensure/Certification Requirements:
- Epic Cadence certification (required)
- Additional Epic certifications a plus
Professional Experience Requirements:
? Five (5) years of progressively responsible experience working with information systems.
Ten (10) years preferred experience
Knowledge/Skills/and Abilities Requirements:
- Expertise with Epic Cadence visit type and template build (required)
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $41.04 - $59.00 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.