Penn State Health - Hershey Medical Center

Location: US:PA:Camp Hill
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8 am- 430 pm with some start times of 7 am ? Occasional shift 9 am-530pm

Recruiter Contact: Lindsay E. Erdman at lerdman2@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Responsible to the Office Manager for providing front office support.

Join this fast-paced clinic today with a variety of specialties including procedures. This team of nurses, office staff, and providers work to provide care to the heart of Camp Hill seeing up to 300 patients daily. They meet the needs of their patients with all their specialties mainly focused on Surgical, Medicine, and OBGYN. If you are a nurse who wants to learn all the parts of outpatient center work and likes no day to be the same, this job is for you. Join an excellent team who loves working and growing together. This clinic focuses on the following Specialties: Cardiology, Colon Rectal Surgery, CT Surgery, Dermatology, Endocrinology, Maternal Fetal Medicine, Minimally Invasive General and Bariatric Surgery, Nephrology, Neurology, Obstetrics, Gynecology, Orthopedics, Pain Management, Pediatric Cardiology, Pediatric Dermatology, Pediatric Orthopedics, Pediatric Surgery, Pediatric Urology, Physical Medicine and Rehabilitation (PMR), Podiatry, Urology, Rheumatology, Sports Medicine, Vascular Surgery. 

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy. 
• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions. ? 
• Utilizes working knowledge of billing system to include registration, scanning and charge entry. 
• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure. 
• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards. Maintains working knowledge of requirements for all current insurance and billing information. Obtains signatures and appropriate authorization information. 
• Collects co-payments and payments according to cash collection standards. Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards. 
• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient. 
• Composes professional and effective e-messages and emails related to patient care needs. 
• Assists as needed with patient correspondence including faxes and patient letters

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Union: Non Bargained

About Penn State Health

At Penn State Health, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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