Job Summary

Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients.

Job Duties

• Provides discharge information.
• Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
• Ensures additional resources are made available for the patient as needed.
• Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.
• Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
• Serves as liaison with clinical and administrative personnel.
• Establishes point of contact for referring providers to create immediate access to provider templates.
• Develops and implements efficient patient navigational procedures.
• Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.
• Develops, maintains, and audits standard operating procedures of patient access and utilization process.
• May provide administrative support as needed.

Work is typically performed in a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Hours: Days

• Required Experience:  Minimum of 2 years of related experience.

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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