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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

*On-site. Must Live In Colorado

Job Summary

Under general supervision, Lean Facilitator plays a key role in strategy execution, continuous improvement efforts, and other transformational initiatives, to help Denver Health become the most trusted healthcare organization. This position effectively utilizes relationship management, leadership, and communication skills to facilitate the work of interdisciplinary teams, optimizing processes, increasing values, and eliminating wastes throughout the hospital using the principles of Lean and Lean Management Systems.

Essential Functions:

• Supports Alignment, Action Planning and Achievement of Process-Level Goals (70%)
  • Coaches and facilitates leaders and teams at all levels in the application of Lean Management System tools and principles, including:
  • Managing expectations and achieving operational stability through methods such as Visual Management, 6S, Standardized Work, Performance Metrics, Daily Management, Help Chain, Gemba Walk, and Leader Standard Work.
  • Systematically solving problems and driving continuous improvement in processes using techniques like Process Maturity Assessment, A3 Problem Solving, Process Mapping, Value Stream Mapping, and Kaizen.
  • Organizes multi-disciplinary groups that work collaboratively to solve problems, improve processes, and integrate services with other departments by defining problems or goals, developing thorough understanding of the current state, deploying experiments and countermeasures, studying results, and determining the next steps.
  • Develops Lean capabilities in leaders and teams.
  • Clearly communicate the Lean strategy and plan across the organization while supporting short-term and long-term execution.
  • When available, collaborates with leaders and departments to document data sources and synthesize results into actionable improvement strategies and tactics.
  • Develops reports of overall continuous improvement activities, including accomplishments, cost benefit, participation, and project roadmaps.
  • Provides flexible and responsive customer service to leaders and teams.
  • As needed, provides basic data management support, project management support, and/or change management support to leaders and teams.
  (70%)
• Operates the Denver Health Lean Academy and Develops Organizational Capabilities (25%)
  • Develops, delivers, and continuously improves content and curriculum for the Denver Health Lean Academy and Lean System Improvement department, following best practices for adult learning in both in-person and virtual formats.
  • Engages adult learners by providing dynamic instruction that makes the content enjoyable and easy to understand.
  • Assists internal and external customers of the Denver Health Lean Academy.
  • Creates, edits, and collaborates on LSI standard work and related materials.
  • Raises awareness and fosters enthusiasm for Lean tools and principles among diverse audiences using various methods.
  • Contributes to the execution of the long-term LSI plan.
  (25%)
• Other duties as assigned (5%) (5%)

Education:

• Bachelor's degree required

Work Experience:

• 1-3 years experience in facilitation and process improvement required, with three+ years of experience preferred and
• Leadership and organizational culture coaching experience preferred and
• Experience in driving Lean Improvement with a proven success record preferred and
• Experience creating and delivering educational content and training curriculum to adult learners preferred and
• Healthcare-related background preferred

Licenses:

Knowledge, Skills and Abilities:

• Strong facilitation and coaching skills, with exceptional change management acumen to guide interdisciplinary teams through complex transitions effectively and efficiently.
• Effective written and verbal communication, utilizing various methods tailored to suit different audiences.
• Ability to document and measure results with basic statistical analysis and data management proficiency.
• Ability to create and deliver educational content and training curriculum to adult learners.
• Strong knowledge of Lean (Toyota Production System) tools, methodologies, and Management Systems.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook, and Visio.
• Electronic Medical Record (e.g., Epic) experience preferred.
• Excel in ambiguous situations and feel confident facilitating change, prioritizing initiatives, navigating chaos, and establishing structure with a strategic mindset.
• Ability to influence, collaborate, guide, and coach multidisciplinary leaders across various organizational levels, including executives, to lead change and foster a continuous improvement culture.
• Have exceptional emotional intelligence, including self-awareness, self-management, social awareness, and complex organizational relationship management.
• Have exceptional interpersonal and conflict management skills

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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