Pay range: $21.86 - $29.52 per hour, based on experience.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Financial Assistance Specialist

REPORTS TO POSITION:Customer Service Supervisor

DEPARTMENT: Single Billing Office

DATE LAST REVIEWED:June 27, 2025

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that capture and collect the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the EMR, resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies.

POSITION OVERVIEW: The Financial Assistance Specialist is responsible for reviewing and processing all financial assistance applications received by St. Charles Health System according to the financial assistance program guidelines established by St. Charles Health System. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Provide patients with financial assistance applications, track and process all documentation required to evaluate patients for assistance programs.

Process financial assistance applications in alignment with all applicable policies, procedures and regulatory guidelines.

Manage financial assistance application processing within regulated timelines, including applying account holds and vendor activities, such as temporary holds from collection activities or account recalls.

Follow up with patients regarding incomplete financial documentation to finalize financial application process.

Complete presumptive financial assistance screenings in alignment with all applicable policies, procedures and regulatory guidelines.

Answer customer service inquiries from patients and other departments received via mail, phone and email.

Reviews/works reports and queues.

Maintains productivity and quality standards.

Post applicable financial assistance adjustments in SBO health information systems following detailed review of account balances, coverage eligibility, financial assistance exclusions, applicable policies, procedures and regulatory guidelines.

Update and maintain federal poverty guideline information and other regulatory requirements that impact policy or internal application processing procedures.

Enter clear and concise documentation in the SBO health information system(s).

Review and verify insurance eligibility and correspondence.

Maintain knowledge of department and organizational structure, workflow, and operating procedures.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Supports the vision, mission and values of the organization in all respects.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR).

EXPERIENCE

Required: N/A

Preferred: Two years of experience in a healthcare setting or other relevant office environment.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

No

Job Family:

SPECIALIST PATIENT FINANCIAL SERVICES

Scheduled Days of the Week:

Shift Start & End Time:

7:30 - 4:00

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