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Administrative Assistant II - Ophthalmology Call Center, Westwood

UCLA

Details

Posted: 16-Sep-25

Location: Los Angeles, California

Categories:

Admin / Clerical

Internal Number: 149050769

Description

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

Pre-registering new and returning patients via telephone
Collecting demographic and insurance information
Entering authorizations and referrals
Scheduling appointments
Maintaining logs and tracking all activities
Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range: $26.42-37.49 Hourly

Qualifications

Required:

At least six months of experience working in an ophthalmology medical practice.
Six months of experience scheduling patient appointments in an electronic system.
Working knowledge of ophthalmic medical terminology.
Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
Computer skills sufficient to communicate by email.
Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
Ability to prioritize tasks in a systematic manner to maximize efficiency.
Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

One year of experience working in clinical teaching environment.
Bilingual in Spanish.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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