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Posted: 13-Sep-25
Location: Durham, North Carolina
Categories:
Internal Number: 260376
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Performs specialized health information activities necessary to organize, maintain, and use electronic patient health records. Positions at this level have high customer service and strong analytical and problem-solving skills and require interpretation and explanation of policy and internal requirements related to health record documentation and completion, Medical Staff Bylaws, Rules and Regulations andorganization-w ide functions and policies and procedures. Specific job responsibilities are based on the service unit within Health Information Management assigned and include: Performs HIPAA-compliant screening of incoming requests for protected health information of our patients, distribution of medical records, and deficiency management to assure compliance with federal and state regulatory and accrediting body requirements for health record content and timely completion anddocument management to include the capture of health records in anelectronic format. Excellent computer skills are required to completebasic to intermediate tasks within Maestro Care, Solarity, Hyland OnBaseand other related applications.
Work Performed
Document Management Functions: Maintains the integrity of the Clinical Data Repository (CDR) with superuser knowledge and general understanding of workflows between HylandOnBase, Solarity and Maestro Care related to scanned document archival. Release of Information Functions: Manages tasks associated with the HIM Customer Service office to include greeting visitors, providing guidance for requesting medical records, completing the authorization for disclosure, verifying patient/personal representative authority/identity, and facilitating same-day customer service by coordination with the HIM team. Deficiency Management Functions: Analyzes electronic medical records to ensure compliance with regulatory requirements, Medical Staff Bylaws, and Duke Policy. Assists providers in completing deficiencies by clarifying the deficiency or explaining the record completion process within Maestro Care. Performs other duties as assigned.
Knowledge, Skills and Abilities
Good organizational skills, excellent investigative/analytic skills withdetail orientation, and strong follow-through capabilities. Excellent verbal and written communication skills in order to effectively problem-solve, develop working relationships and assist system users. Must beable to meet deadlines, work independently, set priorities and maintainconfidentiality. Ability to multitask and work with a high degree ofaccuracy and recall. Ability to trainand interact with physicians. Ability to work calmly and efficiently in high-pressure situations. Intermediate
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation or militarystatus.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contributions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job functions thatrequire specific physical and/or mental abilities. Additional information and provision for requestsfor reasonable accommodation will be provided by each hiring department.
Education
High school or GED diploma required
Experience
2 years of experience in health information management, document management, or a healthcare-related field required An associate's/bachelor's degree in Healthcare, Business, IT, or a related field can substitute for 2 years' experience Associate's Degree in HIT preferred
Degrees, Licensures, Certifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.