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Posted: 12-Sep-25
Location: Durham, North Carolina
Categories:
Internal Number: 261181
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
Job Description
TheMaestro Care (MC) MyChart analyst works acr ossthree distinct yet interrelated products,Community Connect, MyChart, & EpicCare Link, to deliver a comprehensive andstreamlined experienc eto Duke University Health System (DUHS) patients andcommunity provider partners as they daily interact with us on their healthcareneeds. The successful analyst in thisrole is responsible for applicationbuild, test and validation, productdeployment and daily operational main tenance. The team works cross functionallywith other MC application team s in turn ensuring the overall function of theDUHS Electronic Health Rec ord (EHR). Inthis role, teamwork, collaboration, and drive are essential. Prospective applicants can find greaterdet ail on each product at www.epic.com.
Work Performed
Level1
· Provides systems support, including tro ubleshooting, software configuration,and testing
· Participates in the pla nning and delivery of customer trainingsessions on system use and applic ation enhancements (new functionality) orrevisions
· Completes moderately compl ex application build tasks and assists withlarge and/or complex projects under the guidance of Team and Technical Leads
· Updates system, operationalan d department documentation
· Monitors the incident management queue completingbreak/fix,maintenance, and system enhancement requests as assigned andr & concise,accurate) with customers keeping them apprised of requespr ioritized bymanager; maintains excellent communications (timely, cleat s tatus
· Recommends areas for process improvement
·
· < span>Performs other related duties incidental to the work describedherei n
Level2
Inaddition to the duties described for Level 1, the Le vel 2 analyst will:
· Liase between MyChart and other Maestro Care application teams toensure the smooth deployment and functioning of supported applic ation; consultswith Epic Technical Service support as warranted < /p> · Assistin the build and execution of other MC application teams where thoseapplicatio ns intersect with MyChart. Build support includes consultation andinterp retation of clinical workflow, application build to support desiredfunct ionality, test, validation, ushering through change process to deploymen t,and other tasks · Advise and assist with educational issues, includingcross-t raining ofteam members, end-users and DHTS Service Desk via face-to-face , telephonic, andother training modalities ·
· Assist in the design an d specification of bug-fixes to ensure theymeet the needs of theDuke env ironment, as well as participate in designsessions and review of specifi cations for new features and enhancements in theMaestro Care EHR< /p>
· Develop and maintain test plans for new features ahead of planned eleases
· Provide both bu siness and after hours on-call support for issuespertaining toproduction as assigned
· Works closely with MC report writering teams to ensureaccurateco mpletion assigned operational and regulatory reporting needs
< p>Skills:
< span>LEVEL1: outstanding customer service, strongability f or critical thought, statistical reporting, Data coding - general dataan alysis and trending, excellent oral and written communicationskills, fou ndationalunderstanding of core application configuration, user technical support/training, ability to translate business process intoa technicals olution
LEVEL2: Inaddition to th e KSAs described for the Level 1, the Level 2 applicationanalyst will de monstrate: foundational knowledge ofproject management tomanage deliver ables, design specifications for information systemsImplementation of in formation systems, maintenance of information systems, qualityassurance (may be required), adult learning and training methods (may berequired)
PositionrequiresEpic proficienc y and/or certification in a relevant Epic applicationmodule. If candidate is not certified attime of employment certification must be obtained within an stated timeframe asagreed upon anddocumented with manager but generally within the first six (6)months atmost.
Preferencefor multi-lingual analyst, Spani sh speaking if possible.
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
&nb sp;
Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome,that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.
Education
Bachelor's degree in a related clinical or technical field, or fouryears of equivalent techn ical experience required.LICENSE/CERTIFICATION:LEVEL 1:If applicable, ma intenance of North Carolina licensure orcertification in related clinica l discipline is required for all levels.LEVEL 2:In addition to the requi rements described for the Level 1, theLevel 2 requires:Certification in an area of application support of a technical orsupport nature preferred .LEVEL 3:In addition to the requirements described for the Level 2, theL evel 3 requires:Certification in an area of application support of a tec hnical orsupport nature strongly preferred.
Experience
< p>Level 1 - No experience required beyond the minimum education (orequiv alency) requirement.Level 2 - Two years of related experience is require d.Level 3 - Four years of related experience is required.Degrees , Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.