Overview

Schedule: Monday to Friday, 8-hour shift between 6:15 AM and 6:00 PM
Location: West Hospital POC
Workdays: No weekends or holidays

We are seeking a reliable and detail-oriented team member to facilitate patient flow and ensure accurate financial and demographic records. This role plays a key part in supporting clinical outcomes and maximizing reimbursement through effective scheduling, data entry, and patient interaction.

Key Responsibilities

• Facilitate patient movement from entry to destination in a timely and professional manner

• Interview patients to collect accurate medical, financial, and demographic information

• Schedule appointments and explain hospital policies and charges

• Validate and enter charges into appropriate systems

• Collect payments and provide receipts

• Answer incoming calls and direct patients and visitors appropriately

Qualifications

• High School Diploma or GED required

• Prior experience in a healthcare setting preferred

• Ability to learn and retain medical coding (ICD-10, CPT)

• Familiarity with interpreting insurance information

• Knowledge of clinical practices and medical terminology preferred

• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)