As part of our expanded relationship in 2026, Nemours Children's Health will begin offering new specialties at Wolfson Children's Hospital--including Genetics, Infectious Disease, Medically Complex Care, Nephrology, Neurosurgery, NICU, Physical Medicine & Rehabilitation, PICU, and Rheumatology--further strengthening our 30-year collaboration. This role is part of our growth with Wolfson Children's, aimed at elevating access to high-quality pediatric services in the region.

Essential Functions:

1. Collaborates with the Department Chairs and/or Division Chief, operational leaders, and nursing leaders to provide administrative and operational oversight within the clinic.
2. Provides support to the Department Chair and/or Division Chief, operational leaders, and nursing leaders in the development, communication, and implementation of clinic goals and objectives.
3. Has a cooperative working relationship with the practice management and nursing leadership teams to advance the goals and objectives of the departments.
4. Monitors and reports performance in department/division goals.
5. Identify trends and develop and implement countermeasures when necessary.
6. Supervises and provides feedback of clinic staff; establishes standard work processes of staff and conducts audits to ensure processes are being followed. Has input into hires.
7. Coordinates with chair, chiefs, EAs, and Patient Services/Access team on physician and non-physician scheduling templates to achieve access and productivity goals.
8. Interact with departments and ambulatory leadership to resolve daily operational problems, improve coordination of systems and processes and work toward mutual goal attainment. This includes participation in the daily management system daily tiered huddles.
9. Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

Requirements:

Associate's Degree required; Bachelor's Degree preferred

Proven track record of working collaboratively with physicians, nursing, and administrative leadership.

Demonstrated success in applying performance improvement methodologies and project team facilitation