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Posted: 05-Sep-25
Location: Los Angeles, California
Categories:
Internal Number: 148916007
As the Senior Project Manager, you will be responsible for implementation, coordination, monitoring, and maintaining a variety of enterprise wide efforts and multi-faceted projects to support provider services, community practice expansion initiatives, alliances, and business process improvements. You will manage these complex projects by using critical project management thinking skills, including, but not limited to establishing scope of work and project plans, facilitating collaboration and communication between functional groups across departments, managing timelines for project tasks, reporting, ensuring goals are tracked and met, and effectively coordinating activities with the project team. In addition, you will assist in streamlining existing projects and management processes, procedures and guidelines by incorporating applicable best practices. In this role, you demonstrate managerial and leadership skills to support administrative and professional staff in project activities. You will also organize project specific and advisory group meetings and ensure that minutes and action items are generated and distributed.
This position will support a brand new initiative - Ambulatory CICARE Program.
The CICARE communication model-Connect, Introduce, Communicate, Ask, Respond, Exit-serves as a structured framework for meaningful, respectful interactions with both colleagues and patients. Aligned with UCLA Health’s mission, vision, and values, this role will lead the design, development, and enterprise implementation of the Ambulatory CICARE Rounding Program, supporting our culture of service excellence while contributing to the work of the Operational Patient Experience Team.
Key responsibilities include:
- Leading the design, development, and enterprise rollout of the Ambulatory CICARE Rounding Program, ensuring alignment with UCLA Health’s patient experience and operational excellence goals.
- Partnering with cross-functional stakeholders (Ambulatory Operations, Patient Experience, IT, Analytics, and clinic leadership) to implement a standardized rounding framework for manager-to-employee and manager-to-patient rounding.
- Developing and operationalizing rounding workflows, cadence, and expectations to ensure consistency, accountability, and sustainability across the ambulatory enterprise.
- Collaborating with technology teams to design and implementing a digital rounding platform for data collection, tracking, dashboards, real-time insights, and recognition.
- Conducting advanced data analysis to identify trends, uncovering opportunities for improvement, and translating findings into actionable recommendations for leadership.
- Coaching and supporting clinic leaders in adopting rounding practices, embedding CICARE principles into daily operations, and ensuring a culture of service excellence.
- Building strong relationships with diverse stakeholders, creating alignment, engagement, and shared ownership of patient experience initiatives.
At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 300 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work. The Ambulatory Operational Excellence Team supports UCLA Health Clinics’ mission to deliver leading-edge patient care by providing reporting and analytics, promoting operational excellence, and helping to ensure that patients receive timely and efficient care.
- Bachelor’s degree or equivalent experience; MPH, MHA, MBA or other related Master’s degree preferred.
- Minimum 5-years healthcare administrative and/or project manager experience.
- Demonstrated skills in data analysis and presentation.
- Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.
- Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.
- Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
- Skill in working with complex organizations to comply with regulatory requirements.
- Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.
- Ability to work independently with minimal supervision.
- Ability to define goals in an objectively and measurable fashion.
- Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
- Ability to develop, implement, and evaluate methods and systems to improve efficiency.
- Ability to communicate effectively
- Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.
- Experience in leading, facilitating, and implementing new programs and/or projects.
Preferred:
- Proven track record in healthcare delivery and patient experience improvement, with demonstrated ability to design and implement successful interventions.
- Advanced skills in data analysis, reporting, and visualization, with autonomy in managing data platforms and generating insights to drive decision-making.
- Demonstrated experience in rounding strategies within healthcare, including using data from rounding to inform and implement improvements.
- Strong ability to present complex information clearly to varied audiences, from frontline staff to senior leadership.
- Exceptional customer service presence with the ability to influence, engage, and inspire others.
- Demonstrated strength in stakeholder engagement and relationship-building, fostering collaboration across functions and disciplines.
