Responsible for oversight of the Client Services Department or Patient Service Centers under the direction of the Saint Luke's Regional Laboratories (SLRL) Manager Outreach Services.

Shift: Full-time, day shift. Options are Monday-Friday, 8 a.m. to 4:30 p.m. or Monday -Friday, 6:30 a.m. to 5 p.m. with either Tuesday or Thursday off.

The Work:

• Trains new staff.
• Edits and reviews timecards.
• Revises procedure manuals.
• Assists SLRL Manager Outreach Services in establishing staff performance criteria for customer service and telephone etiquette, timeliness of problem resolution and compliance with department processes.
• Serves as a resource for escalation of problem issues by the Client Services associates.
• Monitors performance of laboratory couriers.
• Monitors and guides organization and protocols for stocking and delivery of supplies.