Penobscot Community Health Care is excited to offer an opportunity to serve as the Chief Medical Officer (CMO). The selected candidate will report to the President & CEO and will serve as a member of the Executive Leadership Team, which includes each fiduciary officer of the company. The CMO is responsible for the retention of mission-focused providers as the foundation for advancing access to quality, team-based care. The CMO promotes a population health model of primary care and prioritizes patient experience and customized care. The CMO must effectively steward PCHC’s resources, ensuring, in partnership with the executive team, the financial viability of the organization. The CMO develops and oversees a clinical workforce dedicated to evidence-based, integrated primary care that is grounded in current research and best practice. The CMO serves as the clinical champion for integrated primary care access. The CMO accomplishes these goals in a close dyad partnership with the Chief Operations Officer (COO), in recognition of the inseparable nature of operations and clinical care.

In addition to core functions outlined above, the CMO provides consultative support to the quality, residency and clinical training programs. The CMO also ensures relevant clinical and care quality standards are in place and current, as required by accreditation bodies (e.g., HRSA, AAAHC, PCMH). 

Position location and schedule expectations: This is a full-time, salaried, benefit-eligible position, generally Monday through Friday. This role requires the ability to travel to any one of our 17 service sites and locations in the greater Bangor area and beyond, requiring residence located within 2 hours’ driving distance of Bangor, Maine.

What you’ll do:

1. Develop and Retain strong, mission-focused, patient-centered providers - Responsible for retention and quality of work experience for primary care providers, ensuring focus on mission, outcomes, and patient-centered care. Ensures accountability among providers for safe, high-quality care, in a supportive environment that embraces psychological safety. Drives initiatives to improve provider well-being. Balances provider retention goals with organizational sustainability.
2. Oversees/Drives Delivery of Safe, Sustainable High-Quality Care – Models and expects application of systems thinking and strong change management, retaining focus on provider and patient well-being, working within the current reimbursement systems. Prioritizes safety, access, and quality within a sustainability framework. Promotes among clinical leaders, who, in turn, model and expect providers to build psychological safety on care teams. Develops and evolves PCHC’s clinical/operational systems and structures, in partnership with operational leaders, to ensure safety and efficiency and strong clinical outcomes. Manages and drives change based on feedback from staff, the Patient Safety Committee.
3. Leads Team of Medical Directors – Leads the medical director team, ensuring focus on accountability for patient outcomes, core mission, person-centered care, just culture, operational/clinical dyad collaboration and leadership, and continuous improvement and problem-solving.
4. Optimizes and Further Develops PCHC’s Integrated, Team-Based Primary Care Model. Promotes care team model, based on latest research and best practice, ensuring providers understand leadership role and vital importance of appropriate delegation, building high functioning teams, and effective collaboration and communication. Partners closely with leaders in mental health, SUDs, pharmacy, dental and specialty care to promote integration of services. Convenes regular meetings of all clinical service line leaders at PCHC (to include chiropractic, PT, rheumatology, podiatry, speech/audiology, women’s health).
5. Drives Enhanced Focus on Prevention, Wellness, and Early Intervention. With a systems-focus, drives increasing emphasis throughout PCHC’s system on early intervention, prevention, whole person wellness, improving health and increasing health span.  Develops measures to assess efficacy of interventions.
6. Informs and Participates in Provider Recruitment. Key member of recruitment team for and onboarding of high quality, mission-driven practitioners and specialists in coordination with recruitment team and other leaders.
7. Supports Residency and Clinical Training Programs and Learning Health System Goals. Collaborates with residency and education directors to ensure high quality programming, advises with respect to curriculum development and provides didactic content as appropriate 
8. Develops and Updates Clinical Policies: Ensures primary care clinical policies and procedures are in place to meet accreditation, regulatory and primary care standards, ensuring safe, high-quality care.
9. Advocates as Requested for Mission Critical Funding and Policy Initiatives: Support external advocacy and education efforts with regional, state and national health care community, patients, and policymakers, as requested.
10. Provides Limited Direct Patient Care: Provides targeted, direct patient care to support practices experiencing transitions or in need of support, on an as needed basis, to ensure safe care delivery, not to exceed 4 hours/week ongoing except in emergencies. When working in a provider capacity, the CMO adheres to expectations laid out in the physician job description.
11. Partners to Develop and Advance Population Health and Quality Goals. Supports the work of the quality and care management departments to improve quality, building and maintaining alignment among the providers and care teams in support of the QI plan and population health initiatives.
12. Promotes Health Equity, Patient-Centered Care and Diversity, Equity, Inclusion and Belonging. Ensures PCHC’s clinical services are person-centered, non-judgmental, culturally competent and compassionate. Champions diversity, equity, inclusion and belonging work across the organization, with particular emphasis on building systems that promote health equity in PCHC’s patient population. Engages in anti-discrimination and allyship work internally and externally.
13. Organizational Citizenship
    1. Participating in Committees as assigned and appropriate for the role
    2. Abides by policies contained in the PCHC Handbook
    3. Complies with all safety rules and protocols. Reports all accidents, regardless of severity, immediately to supervisor and completes incident/injury report and investigation form, which will be forwarded to Human Resources within 24 hours of incident.
    4. Abides by the organization’s compliance program and requirements.
    5. Current on all required training for current year.
    6. Performs all other duties, as assigned by CEO.

Who we are:

• We care for the whole person, offering an integrated Medical Home Model
• We create environments in which respect, collaboration, and inclusion are valued.
• We show a “yes we can, together” attitude.
• We are on the cutting edge of innovation in healthcare.
• We solve for social determinants of health.
• We take our work seriously and steward the best interests of our patients and communities every day.
• Mission-driven.

Who you are:

• Demonstrates strong executive competencies to include: creativity; professionalism; enthusiasm for the work; ability to direct and redirect teammates to solutions-oriented approaches; ability to navigate disparate stakeholder groups in a complex, matrixed environment to drive alignment and results; strong business and service line acumen; strong attention to financial stewardship of organizational resources; ability to make sound decisions where data and information may be incomplete; ability to balance and effectively work in an environment with multiple competing interests; ability to work quickly and be results-driven while also forming and maintaining productive working relationships; humble, intuitive, emotionally intelligent and intellectually curious leadership; outstanding written and verbal presentation skills; commitment to innovation; and demonstrates cultural sensitivity and competence in creating and supporting systems of care for a diverse patient population, and within the workforce.
• Actively supports, drives and participates in organizational diversity, equity, belonging, and inclusion initiatives, including, without limitation, work to advance the careers of historically underrepresented groups. Engages in anti-discrimination and allyship work internally and externally.
• Excellent analytical skills, with particular emphasis on the use of data to solve problems and drive decision-making.
• Organized, reliable, efficient, and effective professional capable of thriving in a very fast-paced and deadline driven, complex environment.
• Capable of handling many complex tasks at once with little supervision or direction.
• Strong ability to coordinate stakeholders, drive alignment, and execute on strategies, delivering good results for the organization and patients.
• Strong ability to “raise the floor and shorten the gap” in the “valley of despair” associated with change management models.
• Proven ability to implement strategies, approaches, tactics at the macro- and micro- levels with attention to the science and art of change management.
• Engagement in community in a meaningful way to include service on boards, committees, professional associations, etc. in service of community and brand ambassadorship for PCHC.
• Strong computer and technology skills, including relevant electronic health record system(s).
• Strong knowledge of healthcare administrative and clinical practices.
• Ability to communicate effectively and build strong working relationships with patients, colleagues, vendors, third parties, and the general public in a manner consistent with core executive competencies described above.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Demonstrated ability to think critically, tactically, and strategically, problem solve, and identify both opportunities and potential challenges/barriers.
• Skilled in project management, planning, organizing, and delegating tasks and holding colleagues accountable to the same.
• Strong commitment to the highest standards of customer service.

You should apply if:

• Must have at least five years’ experience as a Medical Director overseeing a medium to large practice or division; or served for 4 years as a PCHC Medical Director.
• Experience practicing medicine in a primary care setting for at least ten years is strongly preferred. Preference for practice in a primary care community health center setting.
• Must be an MD or DO with an unrestricted license to practice medicine in any state, including active license in the State of Maine at hire, or within 90 days of hire.
• Must be board certified or board eligible in own specialty.
• Will have a valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position in accordance with PCHC’s Automobile Safety and Background Check Policy.

Curious, or interested to learn more? Please reach out to our Manager of Talent Acquisition, Vanessa Worcester at vanessa.worcester@pchc.com.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

• Must have at least five years’ experience as a Medical Director overseeing a medium to large practice or division; or served for 4 years as a PCHC Medical Director.
• Experience practicing medicine in a primary care setting for at least ten years is strongly preferred. Preference for practice in a primary care community health center setting.
  • Other specialties outside the scope of primary care, other training, residencies, will be considered where the applicant can demonstrate knowledge and commitment to primary care. 
• Must be an MD or DO with an unrestricted license to practice medicine in any state, including active license in the State of Maine at hire, or within 90 days of hire.
• Must be board certified or board eligible in own specialty.
• Will have a valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position in accordance with PCHC’s Automobile Safety and Background Check Policy.

About Penobscot Community Health Care

Penobscot Community Health Care is a non-profit organization governed by a board of community volunteers, incorporated in 1997. We are passionate about our Mission at PCHC – We provide comprehensive, integrated primary health care services for all to improve the health and wellbeing of our patients and the Maine communities we serve. Our vision for success is a community in which everyone has access to quality, cost-effective health care, where people are empowered to advocate for their personal goals and needs and are supported by community-based resources, and where health encompasses physical and emotional wellness, personal dignity, and a sense of belonging. Focusing on the health of every patient, Penobscot Community Health Care offers a medical home with access to many health services in addition to primary health care, such as dental, integrated mental health, pharmacy, physical therapy, case management, health and nutrition education, chronic disease management, speech and audiology services, and many medical specialists. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other chara...cteristic protected by law. Curious, or interested in learning more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

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Connections working at Penobscot Community Health Care