Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Access and Patient Portal Epic Analyst III is responsible for collaborating with key stakeholders, end users and team members throughout system development phases of assessment, design build, testing, training and implementation.

As the primary individual responsible for implementation, support & maintenance, the Patient Access and Patient Portal Epic Analyst III is pivotal in bridging the gap between technical solutions, and operational needs.

The role requires a blending of technical and interpersonal skills with a reasonable comprehension of Digital Front desk and scheduling operations including self scheduling, to outline requirements and manage tickets and project requests to support their assigned to portfolio, and information system tools and reporting solutions.

In addition, Patient Access and Patient Portal Epic Analyst III provides analytical expertise to information systems end users, aiming to enhance workflow, optimize business processes, and identify system solutions that meet organizational goals. This involves a proactive approach to understanding the nuances of application system functionality and leveraging this knowledge to propose enhancements that drive efficiency and effectiveness. This role is ideally suited for a highly motivated individual with a passion for healthcare technology, a commitment to excellence in service delivery, and a pursuit of innovation and improvement in healthcare outcomes.

Responsibilities

• Plans tier one technical support processes, such as break fix, troubleshooting, and systems change management.
• Plans tier 2 technical support processes.
• Plans training
• Plans systems validation processes to meet regulatory compliance
• Plans system configuration.
• Tests and supports custom system development.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of MyChart and Scheduling workflows, performs build and testing of solutions, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Works with Epic representatives, Fred Hutch business partners, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
• May participate in the development of end-user training processes and/or curriculum content creation for MyChart/Cadence.
• Collaborates with partner training team on the development of end-user training based on build and functionality.
• Engage end users for feedback and obtain stakeholder signoff for system changes.
• Works with other analysts to maintain continuity in process and in support of our integrated Epic modules
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system's development aligns with end user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing.
• Performs other duties as assigned.

Qualifications

Required:

• Position requires a high school diploma or GED.
• Current Epic MyChart or Cadence certification required.
• Four years of IT experience; preferably in a health care setting; one year of experience supervising other employees preferred.

• New hires and transfers have 45 days after Epic training to complete required Epic Certification/Accreditation. Training and certification timeline must be completed with 90 days of employment.

• Experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice environment.

• Able to rapidly solve IT systems problems that interfere with or disable clinical operations.
• Ability to identify and triage issues appropriately.
• Ability to organize and prioritize concurrent responsibilities and demands.
• Ability to use initiative and sound judgment in carrying out responsibilities.
• Ability to meet timelines for assigned tasks.
• Ability to train others in how to use systems.
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to work in a complex, fast paced, health care environment.
• Demonstrated interest in advancing technical capability.
• Customer service skills

Preferred:

• BA/BS in related field
• Welcome certification preferred
• MS Visio, Excel
• Transact SQL
• Crystal Reports

The annual base salary range for this position is from $102,419.20 to $161,865.60, and pay offered will be based on experience and qualifications.

Most Fred Hutch jobs require some on-campus work. However, there may be flexibility for certain positions. Please check with the recruiter if you are an out-of-state applicant interested only in working outside of the Seattle area.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Additional Information