Summary:

The Associate Experience and Recognition Senior Specialist serves as a high-level individual contributor supporting the advancement of CHRISTUS Health's Associate engagement and recognition programs. This role provides analytical expertise, mentors junior team members, and partners with leaders to provide insight-driven recommendations. The senior specialist helps design and evaluate listening strategies, supports vendor collaborations, and contributes to program refinement while upholding a data-informed, inclusive approach.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Serve as an internal expert of our Associate experience and recognition programs and assist in coaching leaders and stakeholders on best practices.
• Lead consultation sessions with HR and operational leaders to interpret engagement and recognition data.
• Conduct advanced analyses to uncover insights and assess program effectiveness.
• Mentor and provide guidance to junior team members.
• Support the implementation of platform enhancements and tool optimization.
• Advise on survey methodology and listening strategies.
• Create presentations that communicate insights to non-technical audiences.
• Monitor trends, analyze and interpret quantitative and qualitative Associate experience and recognition data to inform initiatives, maximize impact, and evaluate success.
• Support change management strategies for listening and recognition programs.
• Serve as a subject matter expert on technical and analytical aspects of engagement and recognition.

GENERAL

• Provide effective customer service by being courteous, polite and friendly always. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service. Ensuring the services that they provide contribute to the successful accomplishment of the primary mission of the department.
• Demonstrate a high attention-to-detail in the administration and sustainment of Associate experience and recognition programs.
• Pursue professional growth and development through personal reading, seminars, workshops and professional affiliations to keep up to date with the trends in the field of expertise.
• Demonstrate strong data storytelling and communication skills.
• Support cross-functional project work and build internal partnerships.
• Handles confidential Associate data with integrity and maintain privacy standards.
• Perform other duties and projects as assigned by the Manager, Associate Experience and Recognition.
• Must have expertise in survey design, statistical methods, and engagement program design.
• Must have advanced proficiency with Microsoft Excel and PowerPoint.
• Must have knowledge of content area including survey design & methodology. Ability to transform theory, methods, and concepts into understandable, tangible designs and measurable results.
• Must have proven ability to influence and collaborate across a matrixed environment.

Job Requirements:

Education/Skills
? Bachelor?s degree in human resources, organizational psychology, or related field required.
? Master?s degree in industrial/organizational psychology, analytics, or related field preferred.

Experience
? Four or more years of experience administering survey programs. Experience in the Healthcare industry or managing multinational programs is a plus.
? Experience facilitating feedback sessions or developing resources for leaders preferred.
? Experience with survey and recognition platforms. Experience with Glint, Qualtrics and/or Achievers is ideal.
? Demonstrated experience working effectively with leaders at different levels of the organization.

Licenses, Registrations, or Certifications
? None

Work Type:

Full Time

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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