Overview

This is a full-time Monitor Unit Secretary Technician position located at Ball Memorial Hospital. Hours are 7p-7a nights every other weekend and holiday rotation.

We are seeking a highly organized and compassionate Unit Secretary to join our fast-paced Level III Trauma Center. This critical role serves as the central hub of our department, facilitating seamless communication and coordination among nursing staff, patient care assistants, physicians, and external transfer partners.

Key Responsibilities:

• Serve as the primary point of contact for incoming calls, call lights, and physician communications.
• Efficiently manage paging systems and coordinate timely responses to patient and provider needs.
• Support clinical staff by maintaining accurate documentation and ensuring smooth workflow operations.
• Collaborate closely with multidisciplinary teams to promote continuity of care and operational excellence.
• Demonstrate exceptional multitasking abilities in a dynamic, high-acuity environment.
• Uphold a culture of kindness, respect, and patient-centered care in every interaction.

Ensures accurate and complete information is received from patient to facilitate coordination and communication between physician, unit staff, and ancillary departments. Schedules daily tests and procedures, maintains comprehensive up-to-date record of all patient tests and procedures, and signs patients in and out of unit. Provides receptionist functions for the unit and alerts unit management to issues or needs within the unit regarding policies, procedures, or practices. Performs all clerical duties associated with supporting the Patient Care Unit. Responsible for the cardiac monitoring of patients including those with technological support (i.e., pacemakers, AICD). Documents changes in rhythm and reports these changes according to established protocol.

• Requires high school graduate or equivalent.
• Requires successful completion of Basic Cardiac Arrhythmia course; anatomy and physiology courses and/or related courses with in 90 days of hire.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Successful completion of Basic Cardiac Arrhythmia course and/or related courses required within 90 days of hire.
• Requires thorough knowledge of arrhythmia recognition.
• Requires good visual acuity and sustained concentration to effectively observe cardiac rhythms on CRTs.
• Basic computer skills required.
• Previous experience with telemetry monitoring or related field is preferred.

Why Join Us?

As the heartbeat of our trauma unit, you will play a vital role in supporting life-saving care and ensuring our patients receive timely, compassionate service. If you thrive in a fast-paced environment and are passionate about healthcare, we invite you to be part of our mission-driven team.

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