Required:

• Skill in speaking clearly, distinctly, and pleasantly on the telephone to communicate with the public, patients, physicians, and scientists.
• Ability to establish and maintain cooperative working relationship with staff, coworkers and the public, both on the telephone and in person.
• Ability to handle multiple ongoing tasks.
• Skill in prioritizing assignments to complete work in a timely manner.
• Skill in working independently and following through on assignments with minimal direction.
• Ability to write concisely and clearly, with appropriate spelling/
• Ability to perform effectively under conditions of fluctuating workload.
• Ability to use EMR system for scheduling and messaging.                                     

Preferred:

• Understand basic ophthalmic terminology, and is familiar with signs and symptoms of various ophthalmic problems to answer patient questions and request urgent evaluation when indicated