Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

The Practice Manager II will work collaboratively with BMG Leadership, clinical, hospital, and system leadership, and manage to develop and implement strategic plans focused on the growth and development in areas of responsibility. This role oversees multiple specialties and practice locations and serves as the coordinator in utilization and report generation for the appropriate EMR system.

The Practice Manager II will be accountable for specialty performance (service, quality, people, finance, growth, etc.) and create/manage operating and capital budgets. 

Quality and Patient Safety

• Facilitate patient-centered care, serving as expert in area of responsibility for staff, providers, supporting services, and other stakeholders
• Address escalated patient care, safety, and quality issues, as needed
• Solicit and use feedback from all staff to support effective change processes
• Ensure areas of responsibility are compliant with system policies and procedures and with the requirements of applicable regulatory agencies (i.e., CMS, DE DOH, Medicaid)
• Implement, monitor, and evaluate quality initiatives to optimize patient outcomes
• Determine clinical mix and staffing models to support safe, timely, and high-quality care
• Partner with facilities, materials management, environmental services, infection control, and other supporting services to manage and mitigate patient care or operational risks
• Coordinate all EMR activity, including training for staff, as required
• Assist in establishing and implementing policy, including but not limited to: professional licensure, registration and/or certification, risk management, clinical operations and clinical compliance, and staff and patient safety

People

• Support HR functions in areas of responsibility, including but not limited to: recruitment, performance evaluations, timekeeping audits, training and development, career ladders, coaching plans, and corrective action
• Mentor Practice Managers, staff, and others, as needed
• Assist in meeting educational and mandatories requirement of staff
• Identify educational needs of staff who interface with various levels of care
• Support employee engagement to promote positive culture and enhanced communication
• Collaborate with HR, Regulatory, and Legal to resolve human resource, labor relations, employee and department safety, and risk management issues
• Lead and facilitate employee-engagement activities
• Access
• Plan, implement, and monitor initiatives to increase provider productivity, completed visits, and new patients to support market share growth
• Coordinate and implement strategies in partnership with Marketing and Communications teams that enhance the Walk-in brand in the community and surrounding areas

Finance

• Develop operating and capital budgets in partnership with Finance and supervisor
• Ensure that responsibility areas meet or exceed budget goals
• Assist with budget supervision, oversight, and variance explanations to BMG Leadership
• If applicable, supervise coding and charge-entry staff and conduct performance audits
• Work with Revenue Cycle and Practice Managers to improve collection process and troubleshoot insurance coverage, financial clearance, and reimbursement issues
• Assist BMG Leadership by maintaining financial reports for areas of responsibility to monitor and analyse performance against goals
• Maintain responsibility for the charge-lag process to ensure professional fees are entered into the EMR within established timeframes
• As applicable and relevant, disseminate regulatory information to staff and providers pertaining to changes in reimbursement and/or coding to ensure compliance with revenue integrity and maximizing opportunities
• As applicable, work with the provider compensation and EMR team to create necessary reports in the EMR that evaluate provider productivity and outcomes for established metrics. Facilitate periodical review meetings with providers and BMG leadership
• Maintain alertness to recommend cost savings and revenue enhancement strategies

Citizenship and Innovation

Create a culture of service excellence focused on defining, understanding, and consistently satisfying the requirements of both internal and external customers

• Act as consultant to physicians to develop strategic opportunities and business plans
• Recommend establishment or revisions of clinical policies and develop organizational structure and standards of performance
• Collaborate with clinical leaders across Beebe Healthcare to assure coordination of care
• If applicable in area of responsibility, assist with accredited residency program to ensure compliance with required training and may act as liaison with GME department
• Participate and serve on committees, as assigned

Service

Assist Practice Managers to develop and implement action plans to improve service levels, enhance patient experience scores and service recovery, and exceed expectations

• Facilitate processes to improve and report patient satisfaction scores to stakeholders
• Ensure continuity of care for patients evaluated and treated by providers, including timely communication with patients and referring providers
• Address escalated patient experience issues and serve as patient advocate
• Ad Hoc Responsibilities
• Support discussions for lease agreements in areas of responsibility, providing periodical updates to BMG Leadership to re-evaluate or modify
• Support Practice Managers with clinical purchasing (i.e., pharmaceutical, laboratory supplies, med-surgical supplies, furniture, clinical equipment, etc.)
• Work with Facilities, Materials Management, and appropriate vendors to ensure cost-effective, high-quality supplies are utilized
• If applicable, lead the planning and go-live of new practices, identifying market strategies, growth opportunities, operations, and long-term sustainability
• Other duties as assigned

Required

• Minimum 2-5 years relevant healthcare experience (nursing, management, financial)
• Ambulatory work experience (inpatient and other to be considered)
• Strong organizational and communication skills with ability to multi-task and adapt to dynamic and fast-paced environment
• Knowledge of evidence-based practices, revenue cycle, provider billing, and templates
• Knowledge of applicable federal, state, and local laws as related to practice management

Preferences

• Bachelor's degree in healthcare-related field (i.e., healthcare or business administration, finance, accounting, and/or nursing)
• Relevant certifications (Ex: Lean Six Sigma, Project Management Professional, Certified Healthcare Financial Professional, Certified Revenue Cycle Representative, Certified Specialist Business Intelligence, Certified Physician Practice Manager, etc.)
• Delaware RN or LPN license

About Beebe Healthcare

Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services. Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy. With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services. Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes. Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology. Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.

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Connections working at Beebe Healthcare