Summary

The Northern Arizona VA HCS is seeking a dynamic Lead Health Technician to join our Connected Care team! The Lead Health Technician (Telehealth Clinical) provides high level support - training and advanced management of telehealth technologies and programs. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience/Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR Experience and Education: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• or Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Lead Health Technician (Telehealth Clinical) - GS-8 Grade Determinations: Experience: One year of experience equivalent to the next lower grade level - GS-7. Demonstrated Knowledge - Skills - and Abilities: In addition to the experience above - the candidate must demonstrate all of the following KSAs
• Ability to work with a team to provide technical guidance - plan - organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload - monitoring the status and progress of work - monitoring accuracy of work
• Skill in leadership and interpersonal relations and conflict resolution to deal with employees - team leaders - providers - and managers
• Ability to communicate effectively in order to meet program objectives
• This may include preparing reports in various formats and presenting data to various organizational levels
• Knowledge of quality control and assurance procedures and principles of performance improvement
• Skill in the assessment and resolution of complex workload capture issues using multiple data sources
• Ability to develop and compose complex written instructions
• Knowledge of analytical and evaluative processes to independently resolve complex issues
• Preferred Experience: In addition to the Telehealth Clinical experience - possessing at least one of the following: CVT - SFT - or Master Preceptor certification
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Duties

• Total Rewards of a Allied Health Professional The Lead Health Technician provides an array of complex and specialized duties related to leadership - technical oversight - staff education - technology management - as well as project and program management for all dimensions of virtual care and telehealth initiatives
• Typical duties include but are not limited to: Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations
• Coordinating new employees on-the-job training ensuring that written instructions and reference materials are developed and made available for use by team members in the accomplishment of tasks or projects
• Leading performance improvement activities aimed at improving the efficiency of the patient telehealth processes
• Analyze data related to telehealth services to identify trends - areas for improvement - and program effectiveness
• Developing tools and \"Quick Guides\" for telehealth technologies and technical support applications and ensures changes are presented to staff
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
• Supporting - coordinating and/ or configuring - installing - troubleshooting - managing inventory - cleaning - and performing minor routine maintenance of assigned telehealth technology
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
• Work Schedule: Monday through Friday - 07:30am- 4:00pm but work schedule may be adjusted to meet the needs of the service
• Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized.