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Posted: 30-Sep-25
Location: Plano, Texas
Categories:
Internal Number: 25011158_rxr-1
Women's Imaging Outpatient Center - Plano
Hours: M-F (7:30a-4p)
Experience Requirement: Must 3 Years of Experience Mammo Tech experience.
Certification Requirement: ARRT-M Mammography (ARRT-M)
Experience Preferred: Leadership, Supervisor or Lead
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401 (k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
Job Summary
The Supervisor of Breast Imaging supervises, plans, organizes, and improves work processes in Breast Imaging. This position handles department orientation, teaches, coaches, supervises staff, and performs imaging exams in Mammography, Bone Density, MRI, Ultrasound, and Nuclear Medicine. The Supervisor also acts as a department liaison when the manager is absent.
Essential Functions of the Role
- Oversees imaging services delivery and quality, focusing on turnaround times, exam quality, and patient preparation. Ensures compliance with System and regulatory standards, policies, and procedures. Performs procedures when needed due to workload or complexity.
- Ensures adequate staffing, supplies, and resources for exams and clinical services. Schedules, monitors, evaluates, and modifies staffing patterns to provide services in assigned areas.
- Interviews, counsels, and completes performance evaluations. Trains new staff and ensures all registrations and certifications are current. Keeps them on file and up to date. Partners with the management team and staff. Conducts multidisciplinary staff meetings to ensure consistent and timely communication throughout the department.
- Facilitates goal setting for staff in imaging sections. Monitors goals and achievements. Ensures outcomes are in annual performance evaluations. Encourages participation in Employee Satisfaction and Patient Safety surveys. Provides service feedback results to staff. Initiates a plan for improvement.
- Partners with Management to develop a department budget. Provides feedback on new and replacement equipment and services needed for growth. Monitors operational budgets and implements corrective action plans for negative productivity and expense variances.
- Promotes a culture of service excellence in imaging sections. Partners with management to communicate service expectations and survey results. Holds self and staff accountable for service excellence. Facilitates reward and recognition in Breast Imaging sections.
- Acts as a Breast Imaging liaison to other departments. Develops cooperative relationships with physicians and medical departments to exchange information. Implements solutions to problems. Assists in developing, reviewing, and revising policies, procedures, and goals. Submits and implements policies that help Department and System goals.
- Assists in ensuring the imaging sections comply with JCAHO, TDH standards, and other accrediting bodies.
- Identify patient service needs using AIDET when talking with patients. Ensure the correct exam is performed on the correct patient. Establish personal rapport with potential and actual patients and others who know about the service requirements.
- Coordinates and runs groups on patient safety, customer service, and performance improvement. Focuses on the environment of Care, Employee Engagement, and Physician Engagement. Also covers Quality Improvement and Inter-Departmental Relations. Participates in shared governance, department, hospital, or professional organizations and committees. This includes LEAN initiatives, 5S projects, and inter-departmental committees. It also involves any professional organization participation and QC assurance with radiologists.
Key Success Factors
- Able to perform high-quality advanced imaging procedures according to exam protocol. Comply with System and regulatory standards, policies, and procedures. Explain the procedure to put patients at ease.
- Able to perform tasks exclusively without need for routine oversight.
- Able to stay calm and helpful during stress. Take reasonable steps to resolve issues.
- Ensure customer satisfaction by limiting wait times and providing courteous service. Remain professional, review patient satisfaction scores, and develop action plans when needed.
- Demonstrates and maintains current knowledge, education, and skills for appropriate care of newborns, pediatric, young adults, adults, and geriatrics.
- Able to serve as preceptor by providing quality training to new team members and on new services and initiatives.
- Able to make tactical judgments on allocating and directing supervised employees' work using established guidelines, policies, or procedures.
- Able to make effective hiring and termination recommendations.
- Able to train and evaluate performance of supervised staff.
- General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
- Able to take call, if required.
Belonging Statement
We believe that all people should feel welcomed, valued, and supported.
QUALIFICATIONS
- EXPERIENCE - 3 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION
- ARRT-M Mammography (ARRT-M)