Summary:

The Clinical Manager provides clinical leadership for the assigned clinic and assists with overall operational excellence. This role ensures high-quality client care by supervising the clinic assistant and clinicians, monitoring staff productivity, reviewing clinical documentation for timeliness and accuracy, and maintaining compliance with.

Education Requirement:

Master’s degree or higher in Psychology, Human Services, or related field (required)

Experience Requirement:

3 years of Management experience

Licensure/Certification Requirement:

Current Tennessee licensure in a mental health discipline (required)

Key Job Responsibilities:

• Provide individual and group supervision to clinical staff
• Monitor staff caseloads, productivity, and service delivery standards
• Review and approve clinical documentation (including monthly quality audits) to ensure accuracy, quality, and timeliness
• Assign cases and oversee treatment planning, staffing, and follow-up
• Ensure compliance with accreditation, licensure, grant, and agency policies
• Research and address client complaints/concerns with effective resolutions
• Support professional development and provide coaching/training to staff
• Address performance issues and ensure accountability for outcomes
• Provide clinical backup as needed and assist with complex cases
• Collaborate with administrative staff to support efficient clinic operations
• Monitor and approve clinical staff leave requests
• Effectively manage and provide direct care to a reduced caseload size to be determined by clinic volume

Knowledge/Skills/Abilities:

• Supervisory and program administration experience in behavioral health
• Strong clinical judgment, organizational skills, and attention to detail
• Ability to balance staff, client, and organizational needs effectively

Physical Demands/Conditions:

Prolonged standing and walking; lifting, turning patients and equipment. Heavy Work - Exerting up to 150 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects.  (May be further defined as "with or without assistance.").

About Alliance Healthcare Services

Alliance Healthcare Services Promoting Wellness In Our Community For more than 40 years, Alliance has been serving the mental health needs of the Memphis community and beyond. As we’ve grown, our mission hasn’t changed. We're still building wellness in our community – one person, one family at a time. We love our city, the special people who live here and most of all, we love helping those when they need it most. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to more than 22,000 residents of Shelby County and the surrounding areas.

Connections working at Alliance Healthcare Services